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Senior Support Specialist L2/L3

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time
Job Title: Senior Support Specialist L2/L3

We are seeking a highly skilled Senior Support Specialist L2/L3 to join our team at Oxydata Software. As a key member of our support team, you will be responsible for providing technical support and troubleshooting expertise to our customers.

Key Responsibilities:
  • Provide technical support and troubleshooting expertise to customers on Informatica, Teradata, and Hadoop platforms.
  • Develop and maintain in-depth knowledge of data integration, ETL processes, and data warehousing concepts.
  • Collaborate with technical teams to resolve complex technical issues and implement permanent fixes.
  • Work with customers to understand their technical requirements and provide solutions that meet their needs.
  • Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
  • 6-10 years of experience in a technical support role.
  • Strong knowledge of Oracle Data Integrator, SQL, Big Data/Hadoop, Java/Python, and UNIX Shell scripting.
  • Experience with scheduling tools and ability to work in a 16X7 shift or on-call support environment.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication and interpersonal skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.