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Technical Support Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Prometric Ireland Limited. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Identify and resolve technical issues in a timely and efficient manner
  • Document and track customer interactions and issues in Salesforce
  • Collaborate with Level II Analysts and Support Manager to resolve complex technical issues
  • Stay up-to-date with the latest technical knowledge and trends
Requirements
  • Diploma or Bachelor's Degree in Computer Science, Information Technology, or related field
  • Up to 2 years of experience in Technical Helpdesk or Customer Service
  • Fluent English language skills
  • Logical thinking and analytical skills
  • Up-to-date technical knowledge
  • Understanding of LAN, TCP/IP, Citrix environments, and troubleshooting skills
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.