Internship-customer Service

2 weeks ago


Kuala Lumpur, Malaysia Fatberry Sdn Bhd Full time

**Job description**

We are a leading digital insurance marketplace platform in Malaysia with a vision of changing the insurance landscape to make insurance easier to compare, customize and buy instantly online for our customers. In line with our business expansion, we are looking for individuals who are passionate about customer service, sales and driven to help the company to achieve its objective.

**Responsibilities**:

- Provide customer service to customer pertaining to insurance related inquiries
- Provide insurance quotation to customer timely and efficiently
- Following up with customer quotation till conversion
- Generate policy upon customer payment successful
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Resolve customer queries timely, efficiently and escalate problems/issues promptly
- Work as a team and ensure that the customers service level is met

**Requirements/Qualification**:

- Minimum Diploma
- Strong command of written and spoken English or Bahasa Malaysia
- Proficient in social media marketing channels
- Ability to work independently in a fast paced, result oriented environment

**Job Type**: Internship
Contract length: 3-6 months

**Salary**: RM800.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)



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