Homestay Customer Service

3 months ago


Kuala Lumpur, Malaysia Nai Hospitality Full time

Location near PWTC.
Internship compensation RM 600 - RM 800

**Requirement**:

- Required language(s): Fluent in spoken/written **English** and **Mandarin**:

- Flexible working hours.
- Multitasking and good in time management.
- High commitment to the job required.
- Ability to work independently.
- Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
- Self-starter with good communication and interpersonal skill.
- Possess self-confidence and be able to actively interact with all relevant - parties.

**Scope of work**:

- Attending to guests online and phone inquiries.
- Organise maintenance tasks with in-house technician.
- Cleaning and housekeeping supervising in homestay.
- Miscellaneous administrative and reporting tasks.

**Tasks include**:
(a) Engaging, training, discharging, organising and supervising technicians, cleaners and other housekeeping staff;
(b) Purchasing or controlling the purchase of supplies;
(c) Controlling storage and issue of supplies;
(d) Supervising general welfare and conduct of housekeeping staff.

**Employee Benefits**:

- Fabulous work environment in home office.
- Very supportive employee environment.
- Meeting guests from all over the world.
- Company dinners, happy-hours and events.
- Full-time employee opportunities after internship.

**You might like working here if you like**:

- Working with other smart, genuine people who are focused on the same mission.
- Having new project ideas and the space/resources to try your creative ideas out.
- Complete our thorough interview process (We're looking for a relevant hospitality background, technical proficiency, a 'special' skill, and excellent cultural fit)
- Meet the global community. Love meeting guests from around the world.
- Comfortable with computers and mobile computing.
- Fast-moving company with proven business model and expanding revenue and product lines.
- Learning new things. We try to learn at least 2-3 new things a week. From how to edit photos to how to speak French and Russian, we strive to make this an interesting workspace.

**You might not like working here if you're expecting**:

- Regular work hours and an easy paycheck. We work when we have guests and we are paid when bookings are completed.
- To just do your job. Everyone at the company is cross trained to do any task at hand.
- Uncomfortable with uncertainty. We're constantly doing new things. You'll need to figure out how to get things done with the resources at hand.
- Someone to always tell you what to do. We hire smart, motivated people. We don't tell them what to do. They tell us what to do. Find the problem, own it, solve it.
- Office politics. We have none of that here.

**Job Type**: Internship
Contract length: 3 months

**Salary**: RM600.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Weekend jobs

Application Question(s):

- Do you have your own car/transport?
- When you can start?

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa Melayu (preferred)
- English (preferred)

Willingness to travel:

- 25% (preferred)



  • Kuala Lumpur, Malaysia Nai Hospitality Full time

    You are about to be employed and loved unconditionally! - (Edit: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)_ Location near PWTC. Full-Time position. **Why are we different**: - **Young workplace**: Mostly from 22 to 29 years old, averaging 24 years old, excluding the boss. He's really old. -...


  • Kuala Lumpur, Malaysia Nai Hospitality Full time

    You are about to be employed and loved unconditionally! - (Edit: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)_ Location near PWTC. Full-Time position. **Why are we different**: - **Young workplace**: Mostly from 22 to 29 years old, averaging 24 years old, excluding the boss. He's really old. -...


  • Kuala Lumpur, Malaysia perfect pinnacle sdn bhd Full time

    **We are a homestay company and prefer individuals with experience in hospitality**. - Proficient in spoken and written English & Bahasa Melayu & Chinese. - Good problem solving and customer-oriented skills. - Willing to work on shifts. - Answer calls to guests and address their needs, complaints, and issues. - Respond efficiently and accurately to guests,...

  • Homestay Driver

    4 months ago


    Kuala Lumpur, Malaysia Feel Home Malaysia Sdn Bhd Full time

    **Requirements and skills** - A valid driver’s license - A clean driving record - Familiarity with GPS devices like Waze - Ability to lift heavy packages and luggage - Availability to occasionally take weekend and night shifts - A polite and professional disposition - Ability to remain calm in stressful driving situations (e.g. at rush hour) - Fetch...


  • Kuala Lumpur, Malaysia Nai Hospitality (M) Sdn Bhd Full time

    You are about to be employed and loved unconditionally! **(Edit**: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring) Location near PWTC. Full-Time position. **Why are we different**: - Young workplace: Mostly from 22 to 29 years old, averaging 24 years old, excluding the boss. He's really old. - A...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Nai Hospitality (M) Sdn Bhd Full time

    You are about to be employed and loved unconditionally! **(Edit**: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring) Location near PWTC. Interns have the posibility to be hired as full-time operaton executive. **Why are we different**: - Young workplace: Mostly from 22 to 29 years old, averaging 24...


  • Kuala Lumpur, Malaysia perfect pinnacle sdn bhd Full time

    **We are a homestay company and prefer individuals with experience in hospitality**. - Proficient in spoken and written English & Bahasa Melayu. - Good problem solving and customer-oriented skills. - Willing to work on shifts. - Answer calls to guests and address their needs, complaints, and issues. - Respond efficiently and accurately to guests, explaining...


  • Kuala Lumpur, Malaysia perfect pinnacle sdn bhd Full time

    **We are a homestay company and prefer individuals with experience in hospitality**. - Proficient in spoken and written English & Bahasa Melayu. - Good problem solving and customer-oriented skills. - Willing to work on shifts. - Answer calls to guests and address their needs, complaints, and issues. - Respond efficiently and accurately to guests, explaining...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

  • Senior Manager

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Labs Full time

    Sales, Marketing & LeasingWe are seeking a highly skilled and experienced Senior Manager to lead our sales, marketing, and leasing efforts. As a key member of our team, you will be responsible for developing and implementing effective sales and marketing strategies to achieve business objectives and sales targets.Develop and implement sales and marketing...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Client Service Officer

    3 months ago


    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...


  • Kuala Lumpur, Malaysia Nai Hospitality Full time

    **Admin/Operation Executive** Nai Hospitality a young leading company in Malaysia’s home and property management scene. With a diverse team that works hard and is expanding fast. We are currently managing more than 200+ homestays across Malaysia! Also proud to be the first home management partner of Homes & Villas by Marriott Bonvoy in Kuala...

  • Receptionist

    4 months ago


    Kuala Lumpur, Malaysia Insides Coliving Sdn Bhd Full time

    **KEY RESPONSIBILITIES** - **Guest Reception**: - Greet guests upon arrival with a friendly and welcoming demeanor. - Provide information about the homestay facilities, amenities, and local attractions. - Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process. - Handle guest inquiries, requests, and complaints in a...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...

  • Assistant Manager

    3 months ago


    Kuala Kangsar, Malaysia Inapan Tanah Bonda Resources Full time

    Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. Inapan Tanah Bonda Resources adalah...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over...