Consultant, Program Management

3 weeks ago

Kuala Lumpur, Malaysia Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Consultant, Program Management - ARC

Consultant, Advisors Research Center, Data and Services

All About Us

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Advisors Research Center is a new capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augment Advisors traditional areas of strength.

Advisors Research Center is a global research-oriented competency that applies proven, accredited research and domain experience to partner with any client worldwide to help them drive measurable value by:

- Delivering new research products and strategies to market smoothly and efficiently
- Successfully leveraging research assets and delivering the most challenging research output that’s impactful for clients
- Provide key insights based on secondary research and/or analyzing the data available

Our vision is to establish Advisors Research Center in multiple locations worldwide and in this context, you will provide support on startup, processes, good practices, content, expertise, etc.

You will work closely with product managers, project managers and other clients to define the scope, objectives and deliverables for a particular research commission.

All About You
- With an understanding of a topic’s business model and Mastercard’s assets, you will deliver sophisticated individual research analysis in cross topics
- You will act as a researcher at the topic level, with ability to do more sophisticated research analysis & story lining, you can act independently in a sophisticated case research deliverable
- You will support effective learning and development for global ARC colleagues in topic knowledge and research effectiveness
- With the ability to think strategically on deepening content expertise and impact as well as innovating tools and streamlining processes, you will be seen as role model in expert research globally

All About Your Education & Skills
- Master’s degree desirable; strong preference to research (e.g. economics, engineering, sciences)
- Many years relevant working experience in cross topics in the location
- Expertise in secondary research sources e.g. Euromonitor, Data monitor etc.
- Fluent in Mandarin or Bahasa and English required; other languages desirable
- Exposure specifically in payments and / or retail banking or merchants preferred
- Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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