Waiter/waitress

5 months ago


Kuantan, Malaysia TOUCH MARVEL SDN BHD TA HYATT REGENCY KUANTAN RESORT Full time

Customer Service - Ensures the delivery of brand promise and provides exceptional guest service at all times. - Provides excellent service to internal customers in other departments as appropriate. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. - Maintains positive guest and colleague interactions with good working relationships. - Establishes a rapport with guests maintaining good customer relationships. 5 day work a week Duty meals provided
Mission We provide Authentic Hospitality We make a difference in the lives of those we ‘touch’ everyday - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results. Goals We aspire to be the preferred brand in each of the segments we serve...most preferred among our: Employees Guests Owners (both third party property owners as well as stockholders) Values Mutual Respect = listen well, verify, acknowledge Intellectual Honesty and Integrity = tell and accept the truth, honor your commitments Humility = let actions speak for themselves, recognize the contributions of others Fun = don't take yourself too seriously Creativity and Innovation = challenge conventional wisdom, take action/risks, evaluate
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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