Customer Service(Seller Support, Rm2400++)
2 weeks ago
**Customer Service ( Seller Support )**
Location : Jln Raja Chulan, KL
Working Days : 5 days - Monday-Fri, 9am-6pm
Nature of Business : Establish web commerce platform
Salary Range : RM2400 +100 attendance allowance
- Familiarise with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging sellers to adopt relevant tools and services to improve their performance
- Analyse sellers’ business performance to support sellers with insights on tools adoption, relevant practices to improve business performance on the e-commercep latform. This includes understanding trends on seller’s performance, practices and advise sellers accordingly on the best steps to gain advantage to achieve better performance
- Reach out and incubate 20-30 of seller a day via calls, Whatsapp conversations, Internal Chatting App and other means applicable.
- Build rapport with sellers and provide positive consultation experience with: ̵ Friendly and professional support during calls & conversations ̵ Accountability & Ownership - calling back on time ̵ Adjusting to the sellers’ pace and needs ̵ Escalating matters - in case business owners raises issues outside of scope and support
- Ensure daily & monthly targets are met
- Adhere to communication procedures, guidelines and policies to ensure positive seller experience
- Familiarise with e-commerce knowledge and market trends to devise business strategies
Job Requirements
- Min Diploma or Degree (for fresh grads)
- prefer with working knowledge
1. Convincing and problem-solving mindset: able to provide and convince clients to adopt solutions
2. Able to use data analytical skills to advise seller on business plan
3. Able to do objection handling, compile and escalate rejection cases for team analysis
4. Strong interpersonal and communication skills
5. Well-organised and able to work in a fast-paced environment to meet deadlines
6. Familiar with Microsoft Office (especially Excel: Filter) and data analytics
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,400.00 - RM2,500.00 per month
Schedule:
- Day shift
-
Immediate Hiring
3 weeks ago
Kuala Lumpur, Malaysia E-commerce Platform Full time**Location**: Kuala Lumpur **Working Days**: Rotational shifts **Salary**: RM2400 (Have Allowances + Incentive) - Providing first contact resolution according to standard operating - Input customer interaction, problems in Customer Relation Management System (CRMS). - Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when...
-
Seller Incubation Analyst Rm2400 Kl
2 weeks ago
Kuala Lumpur, Malaysia E-commerce Platform Full timePosition: Customer Service for Seller Support Location: Menara Public Bank 2, Jalan Raja Chulan **Salary**: RM2,400 (Have allowances) **Requirement**: - SPM, Diploma or Degree - Sales and problem-solving mindset: able to provide and convince clients to adopt solutions - Able to use data analytical skills to advise seller on business plan - Able to do...
-
Call Centre
2 weeks ago
Kuala Lumpur, Malaysia All Experts Consultant Full time**Title : Customer Service** Location : Jalan Raja Chulan Working Days : 5 days ( rotational shift - 24 x7 basis) Nature of Business : Established online food delivery platform in Malaysia Salary Range : RM2400 + skill allowance RM300 + attendance incentive-RM100 Providing first contact resolution according to standard operating procedures from both...
-
Immediate Hiring Customer Service for Seller
2 weeks ago
Kuala Lumpur, Malaysia E-Commerce Platform Full timePosition: Customer Service for Seller Support Location: Menara Public Bank 2, Jalan Raja Chulan **Salary**: RM2,400 (Have allowances) **Requirement**: - SPM, Diploma or Degree - Sales and problem-solving mindset: able to provide and convince clients to adopt solutions - Able to use data analytical skills to advise seller on business plan - Able to do...
-
Customer Service Agent
2 weeks ago
Kuala Lumpur, Malaysia E-Commerce Shopping Platform Full timeLocation **:_Jln Raja Chulan, KL_** Working Days **:_5 days - Monday-Fri, 9am-6pm_** Nature of Business **:_Establish web commerce platform_** Salary Range **:_RM2400 +100 attendance allowance_** **JOB DESCRIPTION** - Familiarize with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging...
-
Partner Enablement
2 weeks ago
Kuala Lumpur, Malaysia TikTok Full timeAbout Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire -...
-
Customer Service Rm2400++ Kl Kemasukan Segera
4 hours ago
Kuala Lumpur, Malaysia E-commerce Platform Full time**Lokasi**: Sunway Velocity, KL **Waktu bekerja**: Rotational shifts **Gaji Basic**: RM2400 tak termasuk elaun dan insentif **Skop Kerja**: - Memberikan penyelesaian pertama kepada pelanggan mengikut pengendalian standard. - Memastikan semua maklum balas/aduan pelanggan dan penjual ditangani dengan segera dan perlukan untuk memajukan perkara tersebut...
-
Customer Service English + Bahasa
5 hours ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Bahasa Customer Care International BPO customer support - We are #hiring for a leading BPO in KL and Johor looking for Customer service representative agents. Role -...
-
Customer Service Associate
20 hours ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Bahasa Mandarin BPO Voice Process BPO Skills voice account Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in...
-
Seller Incubation Analyst
2 weeks ago
Kuala Lumpur, Malaysia Malaysia's Online Shopping Site Full timeLocation **:_Jln Raja Chulan, KL_** Working Days **:_5 days - Monday-Fri, 9am-6pm_** Nature of Business **:_Establish web commerce platform_** Salary Range **:_RM2400 +100 attendance allowance_** **JOB DESCRIPTION** - Familiarize with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging...
-
Seller Operations Support Lead
2 weeks ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Customer Service Representative
5 hours ago
Kuala Lumpur, Malaysia Brandt Business Service Full time**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...
-
Call Centre Agent
5 hours ago
Kuala Lumpur, Malaysia International Hotel Sdn Bhd Full time**Customer Service** **Location**: Menara Public Bank 2, Jalan Raja Chulan **Working Days **:5 days working, 2 day off (24h rotational shift) **Nature of business**: Established global e-commerce platform **Salary Range**: RM2400 + RM800 (language allowance) + RM20/night (night shift allowance + KPI allowance (no fix amount) + attendance allowance (no...
-
Language Speaker for Customer Service
3 weeks ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication BPO Voice Process BPO Skills BPO Operations BPO Call center International BPO BPO/ITES - We are #hiring...
-
Marketplace Fraud
2 weeks ago
Kuala Lumpur, Malaysia Elabram Full timeJob Description Seller Review Collect & verify customer information, including identity documents, business registration details, and other relevant information required for KYC compliance. Conduct thorough due diligence on sellers to assess their integrity, reputation and potential risks. This may involve verifying the seller's background, reviewing...
-
Customer Service Representative.
3 weeks ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Bahasa BPO Voice Process BPO Skills BPO Operations BPO industry International BPO BPO/ITES Fluency in Chinese [Write and Read]...
-
Customer Service
3 weeks ago
Kuala Lumpur, Malaysia Net2source LLP Full timeAt least 6 months sales experience - Looking for Immediate Joiners - Education required is Bachelor's Degree - Assist sellers by doing outbound calls at least 80 to 100 on a daily basis - Warm support on calls - Escalating matters - incase seller raises issues outside of scope and support
-
Executive (Customer Service)
2 weeks ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**ROLE: Customer Service Executive (English Speakers)** - **MINIMUM 6 MONTHS EXPERIENCE IN CALL CENTRE ENVIRONMENT**_ - Support and manage buyer/seller enquiries and escalations in a proper manner. - We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. **REQUIREMENTS**: SPM and above For more...
-
Seller Ops
2 weeks ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Telemarketer / Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time**Responsibilities**: - RM500 - to - RM5000Benefits