Seller Incubation Analyst Rm2400 Kl
2 weeks ago
Position: Customer Service for Seller Support
Location: Menara Public Bank 2, Jalan Raja Chulan
**Salary**: RM2,400 (Have allowances)
**Requirement**:
- SPM, Diploma or Degree
- Sales and problem-solving mindset: able to provide and convince clients to adopt solutions
- Able to use data analytical skills to advise seller on business plan
- Able to do objection handling, compile and escalate rejection cases for team analysis
- Strong interpersonal and communication skills
- Well-organized and able to work in a fast-paced environment to meet deadlines
- Familiar with Microsoft Office (especially Excel: Filter) and data analytics
- **Job Scope**:
- Familiarize with tools and services, with the focus of communicating and encouraging sellers to adopt relevant tools and services to improve their performance.
- Analyses sellers’ business performance to support sellers with insights on tools adoption, relevant practices to improve business performance on said e-commerce platform. This includes understanding trends on seller’s performance, practices on platform, and advise sellers accordingly on the best steps to gain advantage to achieve better performance.
- Reach out and incubate 20-30 of seller a day via calls, WhatsApp conversations and other means applicable.
- Build rapport with sellers and provide positive consultation experience with:
- Friendly and professional support during calls & conversations.
- Accountability & Ownership - calling back on time.
- Adjusting to the sellers’ pace and needs.
- Escalating matters - in case business owners raises issues outside of scope and support.
- Ensure daily & monthly targets are met.
- Adhere to communication procedures, guidelines and policies to ensure positive seller experience.
- Familiarize with e-commerce knowledge and market trends to devise business strategies.
**Job Type**: Fresh graduate
**Salary**: RM2,400.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
Application Question(s):
- Did you fluent in speaking English?
-
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