Tiktok Shop

4 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

MED (Merchant Ecosystem Development), are a team of 60 TikTok Shop frontliners who primarily handle various aspects of the Seller journey. This includes merchant Acquisition, Incubation, Education, Engagement, and also TikTok Shop Partners & Vendors (TSP) management. We work closely with Sellers and Merchants to help them onboard smoothly and improve their performance, then graduate to higher tiers within TTS. Our team also handles external speaking, training and engagement events, and works with the Government and other related corporations on all related partnerships, in order to build solid grassroot foundations for the local community, and maintain a healthy revenue inflow for our MY operations. We look forward to welcoming you on board

This role will play a role in analysing data for operations improvement purposes, and contribute to business plans of the department. This includes but is not limited to supporting the setup and maintenance of tasks in our system, collaborating with the operations team to facilitate task setup for sellers; working closely with cross-functional teams where you will be required to gather, analyze, and interpret operational data, contributing insights to improve operations & business goals; prepare necessary reports, and assisting in the creation and maintenance of data visualizations and dashboards.

**Responsibilities**:

- Work closely with cross-functional teams to gather, analyze, and interpret operational data for the purpose of improving operations, and business goals
- Support the setup and maintenance of tasks in the system & collaborate with the operations team to set up tasks in the system for sellers
- Contribute to the creation of operational reports & generating regular operational reports to support decision-making
- Contribute to the development of standard operating procedures (SOPs)
- Assist in creating and maintaining data visualizations and dashboards

**Qualifications**:

- Good analytical and problem-solving skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Excel & Project Management Tools
- Experience in data analysis & project management tools and languages (e.g. SQL, Monday, Trello)
- Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus
- Detail oriented

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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