Tiktok Shop

6 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
The role aims to drive and lead and grow the TikTok Shop Tab Operation.

In this role you will be responsible for delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering the best customer experience by providing the best service.

**Responsibilities**:

- Streamlining and optimizing resource management
- Structure the ""package"" (including traffic resource allocation and commercial terms) for key sellers
- Optimizing the efficiency of personnel and goods matching in search, feed, various channels and activities of the TikTok Shop platform in order to achieve sustainable growth of GMV.
- Improve the basic efficiency of conversion, AOV, Repurchase Rate, seller control of competitive share, etc., and improve profitability;
- Through data analysis and market benchmarking, establish the base line of key input matrices (supply classification, demand flow, budget) and output matrices (GMV matching efficiency), develop growth strategies and determine goals for each regular business cycle;
- Channels and activities: support the design and development of the positioning and focus matrix of each channel, cooperate with category operations, incubate top sellers and product lists for the channel, establish buyer and seller mentality;
- Cooperate with internal teams to carry out activities to achieve new GMV peaks and new Operational Efficiency, and instill platform positioning in seller sales and buyer consumption.
- Search and Feed: Collaborate with product and technical teams to improve algorithms, search relevance specific to local context and language, product list searchability, audience tagging, and improve recommendation quality to achieve long-term Return On Investment.

**Qualifications**:
Minimum Qualifications
- Bachelor’s Degree or equivalent practical experience.
- 3-5 years experience in eCommerce;
- Attention to detail, affinity with numbers, logical and problem solving skills.
- Good analysis skills and able to set up an action plan based on data and experience.

Preferred Qualifications
- Direct experience in eCommerce Industry
- Strong connections with brands and big sellers are preferred.
- Proficient in Excel and Power Point.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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