Fitness Advisor Executive

2 weeks ago


Kota Damansara, Malaysia Upstream BPO Sdn Bhd Full time

Key Responsibilities:
Create and curate engaging content for various social media platforms.

Develop and execute social media marketing strategies to increase brand awareness and engagement.

Monitor and respond to comments, messages, and mentions across social media channels.

Provide timely, accurate, and helpful responses to inquiries and resolve customer issues or concerns.

Document customer interactions and maintain a detailed record of inquiries and resolutions.

Utilize various online tools and methods to identify potential leads and target audiences.

Develop and implement lead generation strategies to attract new customers and prospects.

Qualify leads and categorize them based on their potential interest and engagement.

Schedule appointments, meetings, and consultations with potential clients and leads.

Coordinate with sales or business development teams to ensure smooth handover of prospects and appointments.

Send reminders and confirmations to scheduled appointments to minimize no-shows.

Foster positive relationships with customers, ensuring their satisfaction and loyalty.

Address customer feedback, both positive and negative, and provide constructive responses.

Gather feedback and insights to improve products, services, and customer experience.

Monitor and track KPIs related to social media performance, lead generation, and appointment setting.

Provide regular reports on key metrics and offer insights for continuous improvement.

Qualifications and Requirements:
A bachelor's degree in marketing, communications, or a related field is preferred.

Proven experience in social media management and customer support.

Proficiency with social media platforms and social media management tools.

Strong communication skills, both written and verbal.

Able to speak Mandarin language would be a bonus

Experience in lead generation and appointment setting.

Excellent multitasking abilities to handle inquiries from various channels.

Customer-centric mindset with a focus on delivering exceptional service.

Analytical skills to evaluate data and make informed decisions.

Time management and organization skills to prioritize tasks effectively.

**Job Type**: Contract

**Salary**: RM3,800.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Damansara: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (preferred)
- English (preferred)


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