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Customer Service Officer

4 months ago

Kuala Lumpur, Malaysia INITIA Group SG Full time

**Full Job Description**

**WE ARE EXPANDING**

We are currently looking for additional**:Customer Service Officer**

Work Status: Full-time (RM 2500-3500/month) and Part Time (RM 12-16/hr)
Work Locations: Kuala Lumpur

**DUTIES & RESPONSIBILITIES**:

- Provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Attending and communicating promptly to customer’s needs and queries.
- Acknowledging and resolving customer feedback and concerns.
- Knowing products inside and out to answer product queries.
- Communicating and coordinating with team and management.
- Ensure customer satisfaction and increase customer retention.
- Gather customer satisfaction levels and feedback on customer services for continuous improvement.
- Provide feedback on the efficiency of the operations and customer service process.

**WHAT WE'RE LOOKING FOR**:

- Must have proven working experience to customer service.
- Professional looking and well-groomed that best fits our salon image.
- Good and precise communication skills.
- Customer Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous.
- Ability to stay calm and excellent in handling difficult customers.
- Comfortable using computers.

**WHAT TO EXPECT**:

- Opportunity for career progression.
- Staff Discounts.
- Birthday Vouchers.
- Good Health Bonus.
- Annual Leave, Marriage and Compassionate leaves.
- Good performance annual increment.
- Referral incentive.
- AND MORE

**BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA**

**Job Types**: Full-time, Part-time
Part-time hours: 40-45 per week

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- CustomerService: 1 year (required)

**Language**:

- Mandarin (required)