Executive, Customer Success Management

3 weeks ago


Alor Setar, Malaysia OHR Marketing Sdn Bhd Full time

Manage CRM Planning
- Manage execution of CSM strategies and initiatives.
- Manage and review the campaign tactical plan
- Manage and review the budget for initiatives.

Manage Customer Data and Monitoring
- Manage customer data issues
- Report to COS on the issues that arise

Manage Customer Data - Monitoring Engagement (Respond.io)
- Manage customer data engagement in Respond.io
- Manage and review blasting updates report

Manage Campaign Blasting (Copywriting)
- Manage and execute copywriting for blasting campaign.

Manage Campaign Management - Customer Reward Target & Budget Plan
- Manage target and budget draft for rewards and redemption
- Manage analysis of target and budget draft
- Manage improvement if any

Manage Campaign Research
- Manage suggestions for improvement in campaign research
- Manage execution of campaign research

Manage Customer Onboarding Blasting
- Manage content and materials for onboarding blasting

Manage Customer (Membership) Token Redemption physically (Online)
- Manage execution of membership redemption validity

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday



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