Recovery Team Leader

6 months ago

Johor Bahru, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

To support the recovery department in optimizing the recovery operations and process. To increase customer satisfaction and reduce cost of poor quality, through proactively working in the store to identify, investigate and report any quality defects.

**Your assignment**
- Support that the As-Is area lives up to the As-Is principles and the commercial part of the Functional Review for Recovery and Quality.
- Co-operate across functions to ensure everyone understands and contributes to the Recovery process with focus on prevention, optimize revenue and sustainability.
- Ensure that the Recovery area is a safe and secure environment to shop and work in.
- Block and report products that have potential quality problems by issuing and creating store. quality reports (SQRs) in CASY. Provide the store with customer and co-worker feedback on reported potential quality issues.
- Work actively to create an environment where the IKEA culture is a strong and living reality, and secure diversity is valued, to ensure our store is regarded as a great place to work.
- Work proactively with my colleagues to optimize all Recovery operations in the store, contributing to the achievement of the Store and Recovery goals within profit & loss.
- Actively analyse and communicate Quality KPI performance in the store; prioritise and initiate actions to improve performance as well as the store competence.
- Secure compliance to Rules and SOPs in my area and contribute actively by participating in the iCheck/weCheck process.
- Promote a “safety first” culture where my colleagues raise and discuss concerns a solution.

**Qualifications**
- Having the knowledge in store operation, product/range and supply chain.
- An understanding of how product quality and safety issues affects the IKEA Brand.
- Experience of working in a fast-paced environment.
- Strong drive to prevent unhappy product flow and able to optimize revenue on the unhappy flow.
- Excellent networking, interpersonal and communication skills.
- willing to work on weekend, shift hours and Public holidays.

**Additional Information**

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage and the arrival of a baby. We reward loyalty through our Long Service Awards.

**Work environment**

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

**Incentive plan**

All co-workers may earn an annual financial reward when we meet our shared business objectives.

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