Customer Service Executive

2 weeks ago


Melaka, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

**Handling inbound and outbound calls and enquiries from customers**:

- **Follow up and resolve customers feedback and ensure it is close to satisfaction**:

- **To channel & escalate any unresolved issues/feedback to other stakeholders or next level within the agreed procedure**:

- Participate in ad hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Any other duties assigned by the team leader

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)


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