Technical Support Manager

2 weeks ago


Kuala Terengganu, Malaysia Puncak Tegap Sdn Bhd Full time

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:

- Responsible to manage state user under portfolio to support e-Tanah System.
- Educating state user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Leading & Supporting the e-Tanah roll-out tasks.
- Rapidly establishing a good working relationship with state users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part & lead Rollout Project team.

**Job Type**: Contract
Contract length: 12 months

**Salary**: From RM7,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Terengganu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 6 years (preferred)

Willingness to travel:

- 50% (preferred)

Expected Start Date: 05/06/2024



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