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Domain Lead, Enterprise Resources Planning

4 weeks ago

Kuala Lumpur, Malaysia Tan Chong Group Full time

**Responsibilities**:

- Lead and manage the ERP domain, which includes Oracle, Navision and Infor LN systems.
- Lead and manage the ERP team in carrying out daily activities, including assignment of work to respective teams, attending daily, weekly and monthly operational meetings as required.
- Carry out service management activities across ERP landscape including vendor management activities, monitoring and analysis of tickets, reviewing service and resource dashboards.
- Liaise with ERP outsource support vendor, manage and monitor vendor service levels, and carry out review and assignment of tasks as necessary
- Set relevant targets and KPIs for the ERP team including own permanent staff and outsourced support vendor team members accordingly.
- Liaise with BU in investigating and resolving ERP issues, carrying out system enhancements or manage any major implementation where required.
- Carry out Business Requirement activities together with Business Development Team as required for any new ERP requests or proposals
- Liaise with Business Unit, vendors, project teams and related internal and external teams
- Provide guidance, briefing and training where necessary in respect of ERP matters.
- Assist the business operations personnel of the respective group to gather, analyse and document business requirements.
- To create and maintain a working relationship with the relevant stakeholders
- Assist in the work processes and workflow in other non-ERP areas.
- Comply with all applicable systems development processes and project management best practices.
- Standardize processes to provide consistency in systems delivery and support.
- Develop and enhance policy and procedures to keep processes relevant and efficient.
- Coach and mentor junior staff to achieve personal career goals and objectives.
- Instill personal quality culture and adopt good practices in delivery of systems.
- Promote customer centric and service-oriented support and services.
- Support and collaborate closely on cross functional team effort.
- Assist the Team Lead or Head of Department in carrying out other additional and ad-hoc tasks as necessary

**Qualifications**:

- Bachelor’s Degree in IT or its equivalent
- The ability to identify and understand the operational/business needs and to translate to operations terms for vendors/solutions selection.
- Good understanding of business and IT process flow.
- Knowledge in Enterprise Resource Planning System like Oracle EBS, InforLN, MS Navision is an added advantage.
- Experience in automotive industry a plus advantage.

**Job Types**: Full-time, Permanent

Pay: RM4,600.00 - RM9,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- How long is your notice period?
- What is your expected salary?
- What is your current salary?

**Experience**:

- Knowledge in Oracle EBS, InforLN, MS Navision: 5 years (required)
- Team Lead: 5 years (required)

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