Customer Experience Analyst

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

About the opportunityQuality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior To maintain...

Join the BigPay team Levelling people's life, one transaction at a time.What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity....

**Responsibilities - Gather, analyse and formalize user’s business requirements and processes into project proposal or project specifications. - Interpret, create and maintain written business requirements, technical specification and user guides documents. - Involve in the system development life cycle, and be available to follow through instructions as...

**Job Purpose**: As a Security Analyst L1, they will be responsible for operationalization of new security platforms in order to enable Security Operations Center to stay ahead of emerging and current threats. They will utilize data analytics, threat intelligence, and your experience to leverage new and existing technologies to build the use cases that drive...

**What a Business Analyst (Sales) does at HP**: - Gathers information appropriately to develop an accurate understanding of customer technology infrastructure. - Contributes to the creation of an appropriate technical solution to meet the customer's requirements. - Adapts solution design to new requirements. - Client/customer relationship. - Maintains good...

**Role Summary** We're seeking a Billing Analyst to handle billing operations within our accounting department. Your role will involve issuing invoices accurately to ensure revenue consistency. You'll need a sharp eye for detail and the ability to work independently to meet deadlines. As a Billing Analyst, you'll oversee accounts receivable, ensuring...

**Role Summary** We are looking for a Billing Analyst to undertake billing operations in our accounting department. We’ll count on you to issue invoices with a high degree of accuracy to guarantee our revenue. Our Billing Analyst should have a keen eye for detail. You should also be comfortable working with little supervision to meet tight...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service gaming - Salary : Mandarin : MYR 4k 2 years in CS experience - Request to...

AS-MY-Kuala Lumpur **Job Description and Qualifications** Job Description Summary - The Credit Analyst provides the primary credit risk analysis (quantitative and qualitative) and credit recommendations for new and existing customers, influences credit policy and procedures within Asia, and is responsible for administering the Company’s Credit Granting...

1. App User Experience Enhancement: - Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation. - Propose and oversee new feature development based on data-driven insights. 2. User Feedback and Sentiment Analysis: - Develop mechanisms for effective feedback collection and analysis. -...

1. App User Experience Enhancement: - Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation. - Propose and oversee new feature development based on data-driven insights. 2. User Feedback and Sentiment Analysis: - Develop mechanisms for effective feedback collection and analysis. -...

**Business & Test Analysts** **Roles & Responsibilities** - Develop Digital Business and Test analysts’ ideal approach, methodology, governance & best practice. - Develop, collate, validate and document business requirements and functional specifications for solutions to Ensure business values of the respective projects are properly captured and...

Role SummaryWe are looking for a Billing Analyst to undertake billing operations in our accounting department. We'll count on you to issue invoices with a high degree of accuracy to guarantee our revenue.Our Billing Analyst should have a keen eye for detail. You should also be comfortable working with little supervision to meet tight deadlines.Your goal will...

**POSITION OVERVIEW** The Pricing Analyst plays a critical role in the execution of e2open's quote to cash operations including pricing strategy. The Pricing Analyst is responsible for the day-to-day maintenance and support of the SKU Master, including updates, troubleshooting, reporting and strategy. The Pricing Analyst is also responsible for the custom...

**POSITION OVERVIEW** The Pricing Analyst plays a critical role in the execution of e2open's quote to cash operations including pricing strategy. The Pricing Analyst is responsible for the day-to-day maintenance and support of the SKU Master, including updates, troubleshooting, reporting and strategy. The Pricing Analyst is also responsible for the custom...

As a Business Analyst, your role entails regular monitoring and business analysis, encompassing pricing strategy, cost-saving measures, and purchasing initiatives for our dining units. **Responsibilities**: - Spearheaded commercial initiatives like menu evaluations and promotions through analytics in Malaysia, coordinating with the country commercial team...