Customer Experience Assistant Manager

**Position Overview**: **Key Responsibilities**: **Customer Service Excellence**: - Develop and implement strategies to ensure a high level of customer satisfaction. - Handle customer inquiries, feedback, and complaints promptly and effectively. - Create a welcoming and engaging environment for customers of all ages. **Management and Leadership**: -...

**Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...

Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...

**Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...

**Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...

Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...

Under the general supervision of the Restaurant Manager. He/she oversees all aspects related to the guest’s experience from the first point of contact. monitoring vital information shared through our diverse channels of communication, booking process and follow up, “Seven Rooms” (booking system) management and coordination, table arrangement, booking...

Under the general supervision of the Restaurant Manager. He/she oversees all aspects related to the guest’s experience from the first point of contact. monitoring vital information shared through our diverse channels of communication, booking process and follow up, “Seven Rooms” (booking system) management and coordination, table arrangement, booking...

Under the general supervision of the Restaurant Operations Manager, the Experienced Restaurant Manager will oversee all aspects related to enhancing our guests' experience from their first point of contact. The role requires a detail-oriented, proactive leader who will manage our diverse channels of communication, streamline the booking process, and ensure...

**Responsibilities**: - Managing all the inbound and outbound calls in a timely manner - Perform outbound calls for follow-ups, reminder appointments, and appointments as required - Identify customers’ needs, clarify information, research every issue and provide solutions - Following call center protocol when handling different topics - Assist customers...

**Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....

Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...

**Duties and responsibilities**: As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...

About KlookWe are a top platform in Asia that offers travel services and unforgettable experiences, aiming to connect people through unique adventures.Established in 2014 by 3 passionate travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook is dedicated to providing joy to travelers worldwide with a vast selection of quality experiences. From famous...

**Responsibilities**: - Assist customers with order placement, tracking, modifications, cancellations, returns, and refunds. - Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction. - Provide accurate, valid, and complete information to customers about products,...

Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...

Responsibility - Strengthen our brand engagement in getting to know our customers, nurturing their needs and bringing the brand and customers closer together. - Accurately process various types of customer enquiries, including but not limited to online orders, returns, selling processes, payouts and other information regarding REFASH products and services. -...

Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations - Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities - Prepares and analyses internal and external quality...

**About Us** Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The role** As Customer Experience Representative,...

Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...