Team Lead- Japanese

3 weeks ago


Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Role: Team Lead
- Japanese

Location: George Town, Penang, Malaysia.

Salary Max: RM 11,000 - RM 15,000

Language: Japanese

Joining Date: 4/3/2024

Headcount: 6

Shift: 24x7 Rotational Shift

NOTE: BPO TL experience is required

Role & Responsibilities:

- Manage Team that Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

**Salary**: RM11,000.00 - RM15,000.00 per month

Application Question(s):

- What nationality are you?
- Location is Penang/Georgetown, are you okay with it?


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