See more Collapse

Team Lead

2 months ago

Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Team lead - Customer Service (Mandarin Speaker)

Location - Penang, Malaysia

**Salary**: Negotiable

Language: Mandarin + Eng

Account: Video streaming

**Requirements**:

- At least 2 years of Team lead experience.
- Prior experience in managing a customer support operation is preferred.
- Experience in customer retention and cross-sell.
- Strong analytical, presentation and business planning skills coupled with equally strong execution focus.
- Exceptional verbal and oral communication skills. Experience in working with teams across locations.
- Open to adjusting work hours when needed.

**Responsibilities**:

- Drive regular interface with all functional leaders including training, hiring, operations, analysis, and specialized product teams.
- Foster a positive & fun culture that is driven by objectives and is customer focused.
- Analyze business performance and drive rhythm of business for achieving business goals.
- Analyze customer issues and feedback to build action plans for resolve.
- Identify, design and implement customer campaigns to drive upsell, renewals and satisfaction.
- Generate regular reports on call center performance of the team on a weekly, monthly.

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM7,000.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read Mandarin?
- Job location is Penang, are you okay with it?
- Notice Period?

We have other current jobs related to this field that you can find below

  • Mandarin Team Lead

    2 months ago

    Air Itam, Malaysia Growthfn Sdn Bhd Full time

    Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

  • Mandarin Team Lead

    2 days ago

    Air Itam, Malaysia Growthfn Sdn Bhd Full time

    Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

  • Mandarin Team Lead

    3 days ago

    Air Itam, Malaysia Growthfn Sdn Bhd Full time

    Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

  • Team Lead

    5 days ago

    Air Itam, Malaysia Growthfn Sdn Bhd Full time

    * Provide mentorship, guidance, and career development to their team members. - To lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities, enabling the department to develop deeper, more scalable solutions. - Team management responsibilities for a market team, whilst also...

  • Customer Service Team Lead Outsourcing

    6 days ago

    Air Itam, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • Team Lead- Japanese

    2 months ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    Role: Team Lead - Japanese Location: George Town, Penang, Malaysia. Salary Max: RM 11,000 - RM 15,000 Language: Japanese Joining Date: 4/3/2024 Headcount: 6 Shift: 24x7 Rotational Shift NOTE: BPO TL experience is required Role & Responsibilities: - Manage Team that Take call and provide accurate answer to customer queries. - Delivery excellent...

  • Team Lead- Japanese

    14 hours ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    Role: Team Lead - Japanese Location: George Town, Penang, Malaysia. Salary Max: RM 11,000 - RM 15,000 Language: Japanese Joining Date: 4/3/2024 Headcount: 6 Shift: 24x7 Rotational Shift NOTE: BPO TL experience is required Role & Responsibilities: - Manage Team that Take call and provide accurate answer to customer queries. - Delivery excellent...

  • Freelance Rock Band Workshop Facilitator

    2 months ago

    Air Itam, Malaysia TEAM MUSIC PTE LTD Full time

    **BE A MUSIC FACILITATOR!**_ **Overview** We conduct teambuilding events where groups learn to create and play music as a band/ensemble. Our programs focus mainly on guiding participants through the process of learning a new instrument and collaborating with one another to create a musical experience. As a facilitator, you will teach participants to play...

  • Freelance Rock Band Workshop Facilitator

    14 hours ago

    Air Itam, Malaysia TEAM MUSIC PTE LTD Full time

    **BE A MUSIC FACILITATOR!**_ **Overview** We conduct teambuilding events where groups learn to create and play music as a band/ensemble. Our programs focus mainly on guiding participants through the process of learning a new instrument and collaborating with one another to create a musical experience. As a facilitator, you will teach participants to play...

  • Team Leader

    3 weeks ago

    Air Itam, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Cantonese Thai - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

  • Sales Lead

    1 week ago

    Air Itam, Malaysia STAR GLORY ASIA (M) SDN BHD Full time

    **ACCOUNTABILITY** - Dedicated to coordinate sales team, ensure the team's sales target are met and support the management - Will perform sales, management and administrative tasks, such as maintaining sales performance and monitoring inventory - Maintain a clean, organized and comfortable retail environment for customers’ great shopping experience -...

  • Team Leader

    3 weeks ago

    Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

    Responsibilities **Provide mentorship, guidance, and career development to members of their team. Lead a ** high-performing team through an exciting transition to build problem solving, critical. **thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. ** Establish team goals and work with...

  • Shift Team Leader relocate

    4 weeks ago

    Air Itam, Malaysia Talent Houz Consulting & Services Full time

    Job title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...

  • Shift Team Leader relocate

    14 hours ago

    Air Itam, Malaysia Talent Houz Consulting & Services Full time

    Job title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...

  • Japanese - Team Leader - Bpo

    3 weeks ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Japanese - Team Leader - BPO ocation - George Town ,Penang, Malaysia. **Salary**: RM 13000 - 15,000 + Language Allowance 1000 + Housing allowance 600 Start Date: ASAP Education: Degree /Diploma (SPM not allowed) Hours of Operation: Rotational Shifts, 24*7 Head Counts: 6 Language - Japanese + English Must have B2 level English Language...

  • Team Leader

    5 days ago

    Air Itam, Malaysia AEON Co. (M) Bhd. Full time

    **Responsibilities**: 1. Customer Satisfaction ► Listen and communicate positively with customers to build a strong and loyal relationship ► Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately ► Participate in store re-opening process by welcoming...

  • Lead HR Shared Service Specialist

    2 weeks ago

    Air Itam, Malaysia ExaLumen Technologies Sdn Bhd Full time

    Our client, an **International Logistic sector**, is looking for _**SPECIALIST**_: - **Lead HR Shared Service (Senior Manager)** **Location**:Penang, Malaysia **Responsibilities**: - To act as a strategic business partner by playing an advisory role to the HOD and Senior Management. - To handle staff disciplinary and grievances issues and provide basic...

  • Area Sales Manager

    2 weeks ago

    Air Itam, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Industries** 1. Water Treatment 2. Industrial Cleaning & Hygiene 3. Oil & Gas 4. Personal care raw material **Responsibilities**: - Develop and deliver annual strategic regional business plans in areas of sales, profitability, operating expenses, and capital budgets - Monitoring the performance of the sales team and motivating members to meet or...

  • SAP Manager

    2 weeks ago

    Air Itam, Malaysia Rationalz Full time

    **We are urgently hiring for one of our Big4 customer in Malaysia.** **Job Title: - SAP FICO/SD/MM/PP** **Location: - Penang, Malaysia** **Required Experiences**: - A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines. - Manager will...

  • Automation Manager

    2 months ago

    Air Itam, Malaysia Gogobuddy Recruitment Full time

    **An MNC Providing Material Purification Solutions to the Semiconductor Industry (Bukit Jambul, Penang)** The role leads a Robotics Process Automation team to evangelize and implement RPA across the organization. **Required**: At least 5 years of experience in RPA development and/or implementations with the ability to lead large-scale, complex initiatives...