Mandarin Team Lead

Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

Vacancy: Team lead - Customer Service (Mandarin Speaker) Location - Penang, Malaysia **Salary**: Negotiable Language: Mandarin + Eng Account: Video streaming **Requirements**: - At least 2 years of Team lead experience. - Prior experience in managing a customer support operation is preferred. - Experience in customer retention and cross-sell. - Strong...

* Provide mentorship, guidance, and career development to their team members. - To lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities, enabling the department to develop deeper, more scalable solutions. - Team management responsibilities for a market team, whilst also...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Cantonese Thai - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

Responsibilities **Provide mentorship, guidance, and career development to members of their team. Lead a ** high-performing team through an exciting transition to build problem solving, critical. **thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. ** Establish team goals and work with...

**BE A MUSIC FACILITATOR!**_ **Overview** We conduct teambuilding events where groups learn to create and play music as a band/ensemble. Our programs focus mainly on guiding participants through the process of learning a new instrument and collaborating with one another to create a musical experience. As a facilitator, you will teach participants to play...

Vacancy: Customer Service - Mandarin Location: Penang, Malaysia. **Salary**: RM 3,500 (Basic) + One off relocation allowance of RM 2000. Market Support: Singapore Experience: at least 6 months of Customer Service. Education: SPM & above Start Date: ASAP Work Hour: 24/7 Headcount: 96 Job Scope: - Review seller, business and product information,...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Trainer" a. Language: Mandarin and English b. Specialization: Customer Service background c. Target Onboarding Date: ASAP d. Location: Bayan Lepas, Penang e. Type: Full-time f. Shift: 24/7 **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct...

Job title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...

Vacancy: Japanese - Team Leader - BPO ocation - George Town ,Penang, Malaysia. **Salary**: RM 13000 - 15,000 + Language Allowance 1000 + Housing allowance 600 Start Date: ASAP Education: Degree /Diploma (SPM not allowed) Hours of Operation: Rotational Shifts, 24*7 Head Counts: 6 Language - Japanese + English Must have B2 level English Language...

Working Location： Seberang Perai Tengah, Penang Job Summary: **Responsibilities**: Develop and implement production plans that meet customer needs, ensure timely delivery of high-quality products, and maximize profitability. Monitor production processes to identify areas for improvement, increase efficiency, and reduce costs. Oversee and lead a team of...

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...

Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center...

Job Title: IT manager Industry: Education Location: Johor Bahru **Responsibilities**: - Develop and maintain system plans, including expertise in Lark exploration. - Analyse business processes and convert them into IT solutions. - Able to manage data clouds effectively. - Suggest suitable technologies for the IT infrastructure and systems to improve...

**Whom we seek?** - Able to communicate efficiently. - Preferred to have at least call centre experience. - Able to work on rotational shift. **What is your job tasks?** - Assisting customers via E-mail, chat, phone and other channels at a high degree of quality - Ensure all communication is handled professionally and promptly but with a human touch across...

Vacancy: Workforce Management Analyst - Mandarin Speaker - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact...

Key Responsibilities: - Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies. - Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer...