Workforce Management Analyst

Vacancy: Workforce Management Analyst - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. Verint, Genesys &...

**Position: Real Time Analyst - Japanese Speaker** (Malaysian with JLPT N1 or N2 with at least 1 year of RTA experience) Location: Penang, Malaysia. Salary Range: RM 8000- 10,000 Language: English + Japanese (Malaysians) Specialization: Real-time Analyst Experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities** -...

Position: Real Time Analyst - Japanese Speaker (Malaysian with JLPT N1 or N2 with at least 1 year RTA experience) Location: Penang, Malaysia. Salary Range: RM 10,000 Language: English + Japanese (Malaysians) Specialization: Real-time Analyst Experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Ensuring...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

**Role Description** This is a full-time on-site role for an Oracle EBS-SCM Business Analyst. The Business Analyst will be responsible for analyzing and documenting complex business processes, designing and implementing Oracle EBS-SCM solutions, and developing business requirements. They will also be responsible for Order Management and collaborating with...

Channel Sales Operations Analyst (Business Process) The Channel Sales Operations Analyst will report into the Sales Operations organization working closely with Channel Sales and our Channel Partners (Distributors) to support partner engagement supporting channel sales and business processes, programs, metrics, and reports to sustain and channel partners...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...

Hello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify...

**Responsibilities**: - Monitor real-time performance metrics and key performance indicators (KPIs) to ensure operational efficiency and compliance with service level agreements (SLAs). - Analyze data to identify trends, patterns, and anomalies that may affect performance. - Provide real-time insights and recommendations to improve operational efficiency...

**Planner/Scheduler I**: Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules. **Job Location** Penang **Salary Range** Depending on experience **Position...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...

**Position : Corporate Accountant** **Tenure : 1 year contract** **Working location: Penang** **Salary : RM 2500 - RM 3500** **Job responsibilities** - Assist in preparation of accounts consolidation, and compiling group management report. - Support maintaining accurate financial records and supporting documentation, in compliance with accounting...

Reporting to the Assistant/ Key Account Manager, the Sales Merchandiser plans and develops merchandising strategies for customers’ satisfaction and the company’s objectives. He/she will analyse sales figures, monitor customers' reactions and market trends to anticipate product needs, plan product ranges, and follow up on all orders as necessary. **What...

_**Responsibilities**:_ - Manage the call volume, daily attendance and program break schedules - Assist with creation if metrics and targets for services - Work closely with the operations team to analyze and help improve their delivery processes - Generate ideas for process and service improvement planning - Produce daily, biweekly and monthly internal...

**Position : Corporate Accountant** **Tenure : 1 year contract** **Working location: Penang** **Salary : Rm 2800 - Rm 3000** **Job responsibilities** - Assist in preparation of accounts consolidation, and compiling group management report. - Support maintaining accurate financial records and supporting documentation, in compliance with accounting...

**Position : Corporate Accountant** **Tenure : 1 year contract** **Working location: Penang** **Salary : RM 2500 - RM 3500** **Job responsibilities** - Assist in preparation of accounts consolidation, and compiling group management report. - Support maintaining accurate financial records and supporting documentation, in compliance with accounting...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...