Real Time Analyst-japanese Speaker
1 week ago
**Responsibilities**:
- Monitor real-time performance metrics and key performance indicators (KPIs) to ensure operational efficiency and compliance with service level agreements (SLAs).
- Analyze data to identify trends, patterns, and anomalies that may affect performance.
- Provide real-time insights and recommendations to improve operational efficiency and customer satisfaction.
- Communicate effectively with team members and management in both English and Japanese to ensure clear understanding and resolution of issues.
- Manage and adjust schedules, staffing levels, and resources in response to real-time demands and forecasted needs.
- Collaborate with other departments, including IT, customer service, and management, to address and resolve operational issues.
- Prepare and present reports on real-time performance, including analysis and recommendations for improvement.
- Utilize various software tools and systems to track and analyze real-time data.
**Requirements**:
- Fluent in Japanese and English, both written and spoken.
- Bachelor's degree in a related field or equivalent work experience.
- Previous experience in a real-time analysis, workforce management, or similar role.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with real-time monitoring tools.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and strong organizational skills.
**Benefits**:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities
- Employee discounts on company products/services
Pay: RM2,075.22 - RM7,174.20 per month
Supplemental pay types:
- 13th month salary
-
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