Customer Success Specialist
6 months ago
_**日本語スピーカーを募集中!**_
**#JapaneseSpeaker #Penang #JLPT #N1 #N2**
日本語のカスタマーサクセススペシャリストを募集中❢
**◎**Customer Success Specialist -Japanese Speaker*
- **JOB Description**:_
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.
2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
- **Place:Georgetown Penang, Malaysia**_
- **Hours: 24*7 Rotational shift**_
- **Salary:RM**_**4500 ~basic +Language allowance: RM1000 +Housing allowance : RM600***:
- **_**Recuirement**_**- **_
・ Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
**Required Interpersonal Skills**:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Feel free to ask:)
雇用形態: 正社員
給与: RM5,000.00 (月給) 以上
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