Mandarin Customer Success Specialist(Banking)

7 months ago


Air Itam, Malaysia Growthfn Full time

Requirements:
Minimum 1 years’ experience in a BANKING customer service environment (mandatory)

Strong banking knowledge is an added advantage

MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)

Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice

Job Scope:
Answer inbound calls in a timely and friendly manner

Reply to queries sent through bank’s Contact Us inquiry form

Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams

Perform call back with customers for transaction confirmations

Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Level 1 first point of contact for customer complaints

Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

**Salary**: RM5,500.00 - RM5,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you start Asap?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Banking: 1 year (preferred)



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