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Mandarin Customer Success Specialist(Banking)
4 weeks ago
Requirements:
Minimum 1 years’ experience in a BANKING customer service environment (mandatory)
Strong banking knowledge is an added advantage
MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)
Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice
Job Scope:
Answer inbound calls in a timely and friendly manner
Reply to queries sent through bank’s Contact Us inquiry form
Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
Perform call back with customers for transaction confirmations
Respond to customers’ queries and concerns with the aim of achieving first call resolution
Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Level 1 first point of contact for customer complaints
Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
**Salary**: RM5,500.00 - RM5,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you start Asap?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Banking: 1 year (preferred)
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