Customer Success Specialist

4 months ago


Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Customer Success Specialist - English (Malaysians)

Location: Penang, Malaysia.

**Salary**: Budget - RM3500

Work Hour: Rotational Shift

Start Dates: ASAP

Job description

CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities
- Support customers to place online orders with the client.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.

**Salary**: RM3,400.00 - RM3,500.00 per month

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- The Salary is fixed, not negotiable, salary is up to RM 3500, are you okay with it?
- The job location is Bayan Lepas, Penang, are you okay with it?
- Do you have at least 2 years Customer Service experience?
- Are you a Malaysians?

**Education**:

- Diploma/Advanced Diploma (preferred)



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