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Customer Service
2 weeks ago
Represent the brand, the culture, and values of our clients
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer’s concerns positively and professionally
- Ensure efficient problem and complaint resolution
- Capture client feedback for future improvement
- Capture the nature of Client contacts.
- Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Process payment and client information in a manner that is precise and safeguards the customers personal and payment information
- Pro-actively support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessary.
- Work with other team members in identifying better ways in providing better customer support
- Maintain and improves quality of service by giving recommendations
- Meet all key performance indicators set by the company and client
- Adhere to the policies set by the company
**Salary**: RM2,800.00 - RM3,700.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Attendance bonus
- Performance bonus
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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