Customer Service Specialist(Tawainese)

5 months ago


Air Itam, Malaysia Growthfn Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: RM7,000.00 - RM7,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Taiwanese Native?

**Education**:

- Bachelor's (preferred)

**Language**:

- Mandarin (required)



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