Customer Service Specialist(Tawainese)
5 months ago
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: RM7,000.00 - RM7,500.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you a Taiwanese Native?
**Education**:
- Bachelor's (preferred)
**Language**:
- Mandarin (required)
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