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Customer Service- Cantonese Speaker
2 weeks ago
Handling inbound customer inquiries and providing information about products and services.
- Resolving customer complaints and ensuring customer satisfaction.
- Managing customer accounts, including updating information and handling billing inquiries.
- Using CRM software to maintain customer records and track interactions.
- Collaborating with team members and other departments to provide a seamless customer experience.
- Following communication procedures, guidelines, and policies.
- Meeting or exceeding performance targets, such as customer satisfaction scores and call handling metrics.
- Continuously learning about products, services, and procedures to provide accurate information to customers.
**Salary**: RM1,764.90 - RM3,000.36 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Cantonese (preferred)
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