Customer Service- Cantonese Speaker

6 months ago


Air Itam, Malaysia growthfn Full time

Handling inbound customer inquiries and providing information about products and services.
- Resolving customer complaints and ensuring customer satisfaction.
- Managing customer accounts, including updating information and handling billing inquiries.
- Using CRM software to maintain customer records and track interactions.
- Collaborating with team members and other departments to provide a seamless customer experience.
- Following communication procedures, guidelines, and policies.
- Meeting or exceeding performance targets, such as customer satisfaction scores and call handling metrics.
- Continuously learning about products, services, and procedures to provide accurate information to customers.

**Salary**: RM1,764.90 - RM3,000.36 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Cantonese (preferred)


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