Korean Customer Service Advisor

6 months ago


Air Itam, Malaysia GrowthFn Full time

**Requirements**:
CS background of min 6 months work experience in customer support in any industry.

Must be able to speak, read and write in Korean.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**RESPONSIBILITIES**:

- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Salary**: Up to RM9,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your nationality?
- What is your current location?
- What is your current salary?
- Expected salary?
- Notice period
- Are you willing to work on site?
- This position is under Teleperformance Malaysia, have you applied for this position before directly or through any other recruitment agency?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Korean (required)



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