Customer Service Representative Normal Shift
6 months ago
The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
**Salary**: RM2,500.00 - RM3,800.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
-
Customer Service Representative Normal Shift
6 months ago
Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to...
-
Customer Service Representative
6 months ago
Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...
-
Customer Service Representative
6 months ago
Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...
-
Csr - Customer Service / Sales Representative
6 months ago
Air Itam, Malaysia Burletto, Inc Full timeCustomer Service Representative - Entry Level Opportunity - Full Time - Paid Weekly We are a marketing and management firm in the Schaumburg area. We're looking for a FULL-TIME customer service and sales account representative. Experience as a customer service representative or a sales representative is welcome. No experience necessary in sales or customer...
-
Customer Service Representative Based at Penang
6 months ago
Air Itam, Malaysia Sputnik Consulting Sdn Bhd Full time**Customer Service Representative based at Penang** To Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment...
-
Customer Service Executive
8 months ago
Air Itam, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Korean Native Korean Korean Bilingual- Key Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers...
-
Customer Service Executive
6 months ago
Air Itam, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Call Center Customer Service Korean Call Centre skills Native Korean Korean Bilingual- Key Responsibilities: - Maintaining a positive,...
-
Korean Customer Service
6 months ago
Air Itam, Malaysia Growthfn Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Shift Team Leader relocate
6 months ago
Air Itam, Malaysia Talent Houz Consulting & Services Full timeJob title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...
-
Customer Service
6 months ago
Air Itam, Malaysia Gratitude India Full timeOverview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company The CSS will be the primary contact for customers. The CSS lives the values of our client which are: -...
-
Customer Service Representative
6 months ago
Air Itam, Malaysia Gratitude Inc. Full time**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:Telecom / ISP **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Microsoft Office typing skills Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Proficient in...
-
Service Crew/shift Supervisor
7 months ago
Air Itam, Malaysia Golden Scoop Sdn Bhd Full time**Location: Juru, Autocity** **Responsibilities**: - Acts with integrity and promote the culture, values and mission of Baskin Robbins. - Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met. - Executes store operational policies and procedures,...
-
Customer Service
6 months ago
Air Itam, Malaysia Career FOS Full timeRepresent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...
-
Customer Service Specialist(Tawainese)
6 months ago
Air Itam, Malaysia Growthfn Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Representative
6 months ago
Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full timeResponsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...
-
Exclusive Sales Representative
6 months ago
Air Itam, Malaysia Power Root Marketing Sdn Bhd Full time**Looking for Exclusive Sales Representative!!** Basic + Allowances RM2300-2500 Monthly and Quarterly incentive up to RM3000++ Area to covered - **Penang Island** Job scope - Taking order and collection - Own transport - Working 6 days - Male and female are welcome to apply - Interacts directly with customers throughout all phases of the sales process....
-
Customer Service Specialist
6 months ago
Air Itam, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeOur client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...
-
Sales Representative
6 months ago
Air Itam, Malaysia SOFTENGER Full timeGreetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **Sales Representative** for **Menara Livingston Georgetown Penang.** **Job Title: Sales Representative** **Role : Permanent with client** **Location: Menara Livingston Georgetown Penang** **Here are the details**: - Working hour: Mon -...
-
Customer Service Executive
6 months ago
Air Itam, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language Mandarin Cantonese Thai Korean Language - **Job Scope**: - Review seller, business and product information,...
-
Customer Service Specialist
7 months ago
Air Itam, Malaysia Growthfn Full timeCustomer Service Specialist Location: Penang, Malaysia. Salary Budget: RM 7000- RM7500 Working Hours: Rotational Shift Start Date: Immediate Joiner Headcounts: 5 Mandatory Requirements: open to Freshers Job Scope: - Answer inbound calls in a timely and friendly manner - Perform call back with customers for transaction confirmations - Respond to...