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Customer Success Specialist- Mandarin Speaker-one

7 months ago

Air Itam, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Job Title: Customer Success Specialist
- Mandarin + English
- Location: One Precinct, Bayan Baru Pulau Pinang
- Shift: 5 working days (Rotational Shift) Job Highlights
- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture
- Language and Night Shift Allowance

Job Responsibilities:

- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client. Requirements

Job Requirement:

- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced working environment.

**Salary**: RM2,700.00 - RM3,200.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)