Japanese - Team Leader - Bpo

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Cantonese Thai - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

**Role**:Process Trainer **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Voice Trainer Operational Trainer sales trainer - Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7...

A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

Responsibilities **Provide mentorship, guidance, and career development to members of their team. Lead a ** high-performing team through an exciting transition to build problem solving, critical. **thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. ** Establish team goals and work with...

_**Reservation SiteのQAポジションをマレーシアで募集しています。**_ **◎QA for Reservation Site -Japanese** - **Place：Georgetown Penang, Malaysia**_ - **Hours： 24*7 Rotational shift**_ - **Salary：basic RM9,000**_ ～ _**RM14,000　+**_ **language allowance RM1,000** **Requirement**: - Native Japanese - BPO QA experience Feel...

Job title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...

**Role: Social Media Customer Success Specialist** - Language: Japanese (Native) - Start Date: 5th Aug - Location: Penang - Salary: Up to RM 9000 (including all allowances) - Education: Fresh Graduates can apply - Experience: Preferred in Customer Service (not mandatory) - Shift: Mon-Sun 07:00am to 08:00 pm (Rotational) - Engage with customers on social...

**Key Responsibilities** - **Training Program Development and Delivery**: - Design, develop, and deliver comprehensive Lean Six Sigma training programs for employees at all levels. - Customize training content to address specific process improvement needs within the BPO environment. - Conduct workshops, seminars, and training sessions, both in-person and...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language Mandarin Cantonese Thai Korean Language - **Job Scope**: - Review seller, business and product information,...

Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

**Role: Travel (Customer Success Specialist)** - Language: Japanese - Start Date: 31st July & 11th Sep - Location: Penang - Salary: RM 7300 to RM 11000 (including allowances) - Education: Fresh Graduates can apply - Experience: CS experience preferred (not mandatory) - Shift: Rotational (24x7) - Assist Japanese-speaking customers with travel-related...

**Key Responsibilities**: - **Customer Onboarding**: - Guide new customers through the onboarding process to ensure a smooth transition and quick adoption of our products/services. - Conduct training sessions and product demonstrations tailored to the Japanese market. - **Customer Relationship Management**: - Build and maintain strong relationships with...

**Role: Social Media Customer Success Specialist** - Language: Japanese - Start Date: 5th Aug - Location: Penang - Salary: Up to RM 9000 (including all allowances) - Education: Fresh Graduates can apply - Experience: Preferred in Customer Service (not mandatory) - Shift: Mon-Sun 07:00am to 08:00 pm (Rotational) - Engage with customers on social media...

_**Booking Siteのトレーナーを募集中！**_ **◎TR for booking site project -Japanese** **Responsibilities**: - Designeffective training programs - Preparetraining materials - Conducttraining and refreshers - Supportandmentor newemployees - Conductevaluations to identify areas of improvement - Monitor,analyse & train trainees’ performance and...

_**Booking SiteのQAを募集中！**_ **◎QA for booking site project -Japanese** - JOB Description :_ As a Customer Service Quality Assurance Manager your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility that, regardless of the agent approached or the support channel used, customers always get...

**Responsibilities**: - Monitor real-time performance metrics and key performance indicators (KPIs) to ensure operational efficiency and compliance with service level agreements (SLAs). - Analyze data to identify trends, patterns, and anomalies that may affect performance. - Provide real-time insights and recommendations to improve operational efficiency...

**Job Title: Sales Executive (Based in Penang)** Company Overview: Reputable Japanese electronics trading company with a strong presence in the market. We are seeking a dynamic and motivated Sales Executive to join the team and contribute to growth. **Location**: Penang **Employment Type**: Permanent **Remuneration**: - Base Salary: RM3000 to RM4000 -...

Another great opportunity for you!!!! We are hiring !!!!!!! Role : Customer service advisor/ QA/Trainer/ Analytics ONLY FOR JAPANESE OR KOREAN SPEAKER EVERYONE CAN APPLY ( NATIVE OR NON-NATIVE) **Short Overview of Job Responsibilities** Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social...

Interact, support, be open to receiving feedback and reporting issues on behalf of client - Support customers to place online orders and/or process payments and safeguard confidential information at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. - Identify and escalate priority issues...