Real Time Analyst

**Position: Real Time Analyst - Japanese Speaker** (Malaysian with JLPT N1 or N2 with at least 1 year of RTA experience) Location: Penang, Malaysia. Salary Range: RM 8000- 10,000 Language: English + Japanese (Malaysians) Specialization: Real-time Analyst Experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities** -...

**Responsibilities**: - Monitor real-time performance metrics and key performance indicators (KPIs) to ensure operational efficiency and compliance with service level agreements (SLAs). - Analyze data to identify trends, patterns, and anomalies that may affect performance. - Provide real-time insights and recommendations to improve operational efficiency...

_**Responsibilities**:_ - Manage the call volume, daily attendance and program break schedules - Assist with creation if metrics and targets for services - Work closely with the operations team to analyze and help improve their delivery processes - Generate ideas for process and service improvement planning - Produce daily, biweekly and monthly internal...

Vacancy: Workforce Management Analyst - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. Verint, Genesys &...

Vacancy: Workforce Management Analyst - Mandarin Speaker - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact...

Position: Operational Security Analyst Location: Penang Language: English (Malaysian) Specialization: Operational Security experience Start date: June, 2024 HC: 1 Budget: RM 6,500 (negotiable) Shift: Regular Shift Overview Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client...

Dear Connection Looking for a below Roles Role1: Telesales (at least 1 yr exp) - Hindi Any nationality (Location Bangkok) Role 2: Telesales (at least 1 yr exp) - Tagalog Native (Location Bangkok) Role 3: Telesales (at least 1 yr exp) - Mandarin Any nationality (Location Bangkok) Role 4: Trainer, QA,WFM- Real Time Analyst, Customer service -Japanese local and...

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

**Role Description** This is a full-time on-site role for an Oracle EBS-SCM Business Analyst. The Business Analyst will be responsible for analyzing and documenting complex business processes, designing and implementing Oracle EBS-SCM solutions, and developing business requirements. They will also be responsible for Order Management and collaborating with...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...

Hello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify...

Channel Sales Operations Analyst (Business Process) The Channel Sales Operations Analyst will report into the Sales Operations organization working closely with Channel Sales and our Channel Partners (Distributors) to support partner engagement supporting channel sales and business processes, programs, metrics, and reports to sustain and channel partners...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Business Intelligence Analyst" JOB TITLE: Business Intelligence Analyst a. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: MS Excel and Power BI c. Target Onboarding Date: ASAP d. e. Location: Georgetown, Penang e. Type: Full-time f. Shift: Regular shift and/or...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:Telecom / ISP **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Microsoft Office typing skills Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Proficient in...

Hello Greetings from Softenger Sdn Bhd. we are looking for "Customer Support" JOB TITLE:Customer Support WORK LOCATION: KL Sentral Malaysia **Job Type**: Permanent RESPONSIBILITIES: Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer...

Requirements: Acquired at least Degree Qualification. Able to work on 24/7 Shift schedule. Job Scope: Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. Focus on completed transaction that being flagged with...