Customer Service Advisor

1 week ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Contract To Hire)

**Industry**:IT-Software / Software Services

**Work Mode**:Hybrid

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Computer Computer Games Computer Software Digital Marketing Microsoft Office english Indonesian Must be fluent in speaking both Mandarin and English gaming
- MYR: 4k +200 Housing Allowance

2 years in CS experience

Gaming level in Genshin Impact/Honkai Stair Rail.
- The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the
- Internet depending upon client requirements. This position provides customer service support and
- resolution of routine problems regarding client's product or services. It is for China and Taiwan market.
- Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or

more senior staff.
- High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally in Mandarin
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and

professional tone and manner.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws.



  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...

  • Service Advisor

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Malaysia 富贵集团 Full time

    Job Description: Nirvana Pre-Planning Consultant / Advisor (ETAG)Looking to increase your income in today's challenging economic climate? Are you keen to explore opportunities in a high-growth industry? Join us as a Pre-Planning Consultant / Advisor specializing in bereavement services.What You'll Do:Identify and connect with potential customers to introduce...


  • Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits


  • Kuala Lumpur, Kuala Lumpur, Malaysia MasterCard Full time

    We're committed to making a positive impact in the lives of people everywhere. Mastercard is seeking a seasoned Customer Solutions Advisor to join our Customer Implementation Services (CIS) Team.In this role, you will be responsible for serving as a trusted advisor to customers, providing guidance and support throughout the implementation process.You will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Customer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Mobile Communications Communication Skills Customer oriented Customer service advisor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unicorn Labuan Trust Ltd. Full time

    We are seeking a talented Financial Services Advisor to join our team at Unicorn Labuan Trust Ltd. As a Financial Services Advisor, you will be responsible for providing expert advice on wealth planning, financial planning, and offshore fund management.The ideal candidate will possess excellent analytical and problem-solving skills, as well as strong...


  • Kuala Terengganu, Malaysia RAMACO MOTOR SDN BHD Full time

    Greetings customers - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Customer Service Microsoft Office Multitasking english Korean Language COMPUTER SKILL...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ABAP Computer Computer Games Customer Service Digital Marketing Digital marketing (pull/push) Microsoft Office Vietnamese gaming...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kyndryl Inc. Full time

    Customer Technology Advisor - Microsoft Azure Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Communications Customer Relations Customer Service Focus Focused Communication Skills business communication Customer service advisor Customer...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Communication Skills Customer service advisor New Customers Customer Engagement Customer...


  • Kuala Lumpur, Malaysia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia One Synergy Solution Sdn Bhd (OSS) Full time

    Financial Services AdvisorWe are looking for a highly skilled Financial Services Advisor to join our team at One Synergy Solution Sdn Bhd (OSS).About the Role:This is an exceptional opportunity for someone who wants to start their career in financial services.The successful candidate will be responsible for providing expert advice on policy options and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job OverviewAbout OCBC BankWe are a leading financial institution with a rich history of innovation and customer-centricity. Our mission is to provide quality wealth advisory services and financial product recommendations to High Net Worth (HNW) Private Clients.We are seeking a highly skilled Financial Services Advisor to join our team in providing excellent...


  • Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    We are Hiring Native Japanese **Position**: Advisor I, Customer Service ( native Japanese ) **Working Location**: Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia. **Working Hours**: 24*7 (9 Hours Including one hour Break) **Working Days**: Monday to Sunday (5 days in week with rotational Week off!!) **Salary : Basic**:...