Customer Service Advisor

7 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Any Other

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:Any Other

Key Skills: Customer Service Customer service advisor gaming

**Key Responsibilities**:
Ensure service delivery meets contractual Key Performance Indicators (KPIs).

Understand customer requirements, utilize decision-support tools, and provide appropriate resolutions.

Demonstrate empathy, build rapport with customers, and address their needs and concerns.

Greet customers professionally and maintain a courteous demeanor.

Maintain knowledge of client products and services.

Accurately document and notate accounts as required.

Participate in activities to enhance customer satisfaction and business performance.

Offer additional products and services when applicable.

Track and retrieve information in the call tracking database.

Respond to customer inquiries, referring them to relevant materials or senior staff when necessary.

High school diploma with 1 year of customer service and gaming experience (Hoyoverse).

Strong customer service orientation with excellent communication skills in Mandarin.

Proficient in computer navigation and PC knowledge.

Attention to detail and the ability to multitask in a fast-paced environment.

Ability to work independently and collaboratively in a team.

Patience and professionalism in all customer interactions.

Willingness to work in rotational shifts.

**Language Requirements**:
Mandarin: MYR 4,000

Native Vietnamese/Thai/Indonesian: MYR 4,000 + MYR 200 Housing Allowance

Native Korean: MYR 8,300 - MYR 8,800

**Additional Requirements**:
Gaming proficiency in Genshin Impact/Honkai Stair Rail, with the ability to provide User ID for level verification.

We encourage enthusiastic individuals with a passion for customer service and gaming to apply. If you meet the criteria and are ready to contribute to our dynamic team, we look forward to welcoming you as an integral part of our organization.



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