Customer Service Advisor
5 days ago
**Role**:Manager -Customer Service
**Timings**:Rotational Shifts (Permanent)
**Industry**:IT-Software / Software Services
**Work Mode**:Hybrid
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: ABAP Computer Computer Games Customer Service Digital Marketing Digital marketing (pull/push) Microsoft Office Vietnamese gaming Fluent in Vietnamese and English
- MYR: 4k +200 Housing Allowance
2 years in CS experience
Gaming level in Genshin Impact/Honkai Stair Rail.
- The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the
- Internet depending upon client requirements. This position provides customer service support and
- resolution of routine problems regarding client's product or services. It is for China and Taiwan market.
- Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and
resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon
procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or
more senior staff.
- High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally in Mandarin
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and
professional tone and manner.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws.
-
Bilingual Student Advisor
3 weeks ago
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...
-
Customer Service Representative
2 weeks ago
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...
-
Customer Service Advisor
1 week ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...
-
Telemarketer / Customer Service
5 days ago
Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time**Responsibilities**: - RM500 - to - RM5000Benefits
-
Customer Solutions Advisor
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia MasterCard Full timeWe're committed to making a positive impact in the lives of people everywhere. Mastercard is seeking a seasoned Customer Solutions Advisor to join our Customer Implementation Services (CIS) Team.In this role, you will be responsible for serving as a trusted advisor to customers, providing guidance and support throughout the implementation process.You will...
-
Customer Support Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeCustomer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...
-
People Services Advisor
1 week ago
Kuala Lumpur, Malaysia Dentsu Aegis Network Full timeThe purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...
-
Customer Service Executive
3 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Mobile Communications Communication Skills Customer oriented Customer service advisor...
-
Service Advisor Proton
6 days ago
Kuala Terengganu, Malaysia RAMACO MOTOR SDN BHD Full timeGreetings customers - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Customer Service Microsoft Office Multitasking english Korean Language COMPUTER SKILL...
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Digital Marketing Microsoft Office english Indonesian Must be fluent in speaking...
-
Financial Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Full timeJob OverviewAs a Financial Service Advisor, you will play a pivotal role in providing exceptional customer experiences, leveraging your expertise to deliver tailored solutions that meet the diverse financial needs of our clients. Your ability to build strong relationships and communicate effectively will be crucial in driving sales growth and expanding our...
-
Customer Service Agent for Feb
4 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Communications Customer Relations Customer Service Focus Focused Communication Skills business communication Customer service advisor Customer...
-
Customer Service Agent for Feb
4 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Communication Skills Customer service advisor New Customers Customer Engagement Customer...
-
Consultant, Advisors
5 days ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Hiring Advisor Customer Service
1 week ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full timeWe are Hiring Native Japanese **Position**: Advisor I, Customer Service ( native Japanese ) **Working Location**: Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia. **Working Hours**: 24*7 (9 Hours Including one hour Break) **Working Days**: Monday to Sunday (5 days in week with rotational Week off!!) **Salary : Basic**:...
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Customer Service Microsoft Office Customer oriented gaming - 2 years in Customer Service...
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Customer Service Microsoft Office Multitasking Mandarin Proficient in the Mandarin language Must be fluent in speaking...
-
Customer Success Advisor
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Service Advisor
1 week ago
Kuala Lumpur, Malaysia Edaran Otomobil Nasional Berhad Full timePresent smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily. - Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for...