Operation Manager

1 week ago

Puchong, Malaysia ONE COMPLETE SOLUTION (M) SDN. BHD. (Formerly known as ISS FACILITY SERVICES SDN. BHD.) Full time

Main Responsibilities: Ensuring contract sites are achieving SLA requirements as well as to support the professional delivery of cleaning services. Key Responsibilities / Accountabilities 1. A high quality standard and professional service is provided to all customers at all times. 2. All customers are visited regularly and high satisfaction service provided therefore to ensure cancellation is mínimal. 3. All company and department policy are adhered to at all times. 4. The Department operates profitably and all budgeted targets are achieved and maintained. 5. Development of all our staff. Job Responsibilities: S/N Duty Tasks 1 Contract Management 1.1) Ensuring close communication with zone team to overcome any operational challenges inclusive but not limited to daily deployment of workers, tasks scheduling, coordination of works, client management. 1.2) Prompt respond to clients are MANDATORY. All clients are to be acknowledged of requests/communications within the same day. 1.3) To carry out audits to ensure quality of cleaning is maintained and improved along with Supervisors and clients. 1.4) Ensuring zone team perform/conduct activities in accordance to OCS guidelines of operating. 2 Staff Management 2.1) Responsible to ensure staff welfare are taken care inclusive but not limited to distribution of cash wages when needed, arrangement of medical check-ups, etc. 2.2) Serve as a mediator in terms of any challenges faced by workers be it on salary issues, HR matters, or etc. 2.3) Liable to overcome any grievances faced at site to avoid potential interruption to services. To liaise with respective functional units to resolve issues. 3 Control Process 3.1) To highlight any information received at sites including but not limited to potential revenue, contract renewal, etc. 3.2) Any decisions required apart from daily operational activities is to be referred back to Superiors. No commitment is to be given to external parties (client/vendor) without prior approval. 3.3) All internal arrangements or communications are to be kept private and confidential, not to be shared with external parties. 3.4) Responsible to ensure all information/documentation issued by OCS is not being distributed externally. 4 Reporting 4.1) To ensure attendance from zone are tabulated accurately into payroll formats. Thorough checking on site/staff information inclusive but not limited to leaves, absenteeism, OTs, off days, etc. 4.2) Ensuring monthly stock requisition is placed timely without exceeding budget, managing overall zone requisition to ensure cost effectiveness. 4.3) Prompt submission on all operational documentation in accordance to pre-determined datelines. (E.g.: Hostel, Utilities, Machineries, etc.) 4.4) To complete site evaluation form endorsed by clients on a monthly basis. 4.5) Any ad-hoc reporting required by PWB Management. 5 Flexibility 5.1) To practice flexibility in tasks handling. PWB Management may relocate your position based on your strength to best suit the organization. 5.2) The Management may also re-assign you to a new line supervisor. [A] 5 “S” practice 1. To ensure all work stations of staff under your responsibility conforms to 5 “S” Standard upon adequate training is provided to all 2. Ensure all files are indexed and filed accordingly for easy retrieval [B] Reports 1. To prepare the necessary reports accurately as requested by Management on timely basis and to submit as per set deadline 2. All reports to be filed appropriately for future references [C] Meetings 1. To attend all fixed Department meetings without fail 2. To present relevant updates on progress of activities under your responsibilities 3. To ensure relevant report formats are approved by General Manager / HOD/ Senior Manager of Operation Department and the same is completed and presented accordingly during the fixed meetings Handling Queries from Clients / Authorities 1. Visit Clients / Authorities where appropriate to handle and manage issues related to the key responsibilities stated herein
For more than 70 years ISS has set new standards within cleaning services throughout the World by offering efficient and flexible cleaning solutions. All of our solutions are based on each individual customer's needs and wishes. We are constantly developing new methods, tools and materials, which help improve the cleaning as well as the working conditions of our employees while minimising any negative effects on the environment.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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