Manager (Safety Operations Team)

7 days ago


Petaling Jaya, Malaysia IQVIA Full time

**Essential Functions**
- Contribute and assist in global initiatives e.g. Change Management
- Subject Matter Expert (SME) Committees
- SOP Review Committees
- Retention, Engagement, training, processes etc.
- Develop and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
- Contribute to, implement and support operational decisions as determined and instructed by senior management.
- Manage Safety Operations staff in accordance with organization’s policies and applicable regulations.
- Management of project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers. Assists with staff training professional and career development.
- Collaborate with other operations specialist’s managers to address problem areas, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency.
- Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
- Ensure direct reports are cross trained on Safety service offering
- Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective time-sheet reporting. Work closely with operations specialist managers.
- Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets.
- Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, work instructions and client expectations.
- Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Work Instructions and project instructions.
- Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.
- Ability to track and monitor project financials and budget.
- Ability to independently engage customers on escalation and scope expansion.
- Responsible for ensuring 100% compliance towards people practice and processes.

**Qualifications**
- Bachelor's degree in life sciences or related field and up to 7 years of relevant experience, inclusive of up to 4 years of PV experience and up to 3 years of Line management experience.
- In-depth knowledge of Safety service lines.
- Willingness to increase knowledge across Safety service lines and develop new skills.
- Proven Staff management skills, strong leadership, motivational and influencing skills.
- Ability to work on multiple projects and manage competing priorities.
- Effective mentoring and developed coaching skills.
- Excellent presentation, report writing skills and customer focus skills.
- Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities.
- Sound judgment, decision-making and problem solving skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Understanding on basic Project Finance.
- May require occasional travel.
- Flexibility to operate in shifts.



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