Operations Manager

4 days ago


Petaling Jaya, Malaysia Sim Leisure Escape Sdn Bhd Full time

**Job scope**
- Provide strategic direction and leadership to the operational teams, ensuring adherence to Escape’s operational standards and guidelines.
- Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs.
- Collaborate with various departments, including Recreations, Attractions, Housekeeping, Human Resources and Administration, Sales and Marketing, POS, IT, Maintenance and Safety and Security, to ensure seamless inter-departmental communication and coordination.
- Supervise and mentor a diverse team of employees, including hiring, training, performance evaluations, and employee development.
- Uphold strict safety protocols and ensure compliance with all local regulations and health and safety standards throughout the park.
- To ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of guests are prioritized.
- Ensure all duties for both park support and park operations are performed according to the SOPs established by the Management
- Assist in recruitment and training of members of staff
- Oversee budget allocation, resource planning, and cost-control measures to maximize operational efficiency and profitability.
- Actively participate in crisis management, handling emergencies and incidents efficiently to ensure the safety and well-being of guests and employees.
- Serve as a Brand Ambassador, embodying the essence Escape’s mission and values while promoting the park to potential, Schools, Corporate Groups and collaborators.
- Oversee the POS (Retail) operations of the park to provide a high standard and quality offering and drive revenues and deliver profitable growth.
- Address and resolve guest complaints promptly and professionally.
- Implement corrective actions to improve services based on guest feedback and observations.
- To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.
- To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
- To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure’s service standards, objectives and code of conduct are met or exceeded at all times

**Requirements**:

- Bachelor's degree in Business Management, Tourism Management, or a related field.
- Proven experience in a managerial role within the entertainment, hospitality, or theme park industry.
- Excellent and strong leadership, management skill, Communication Skill
- Strong cultural awareness
- Familiarity with safety protocols and regulations

**Benefits**:

- Group Personal Accident Insurances
- Medical - Panel Clinic
- Sim Pass - Free entry to all theme parks under Sim Leisure Group (Escape Penang, Escape PJ, KidZania KL, KidZania SG & Escape Ipoh)
- Car Park
- Phone Bill allowance
- Other insurances

**Salary**: RM4,000.00 - RM8,000.00 per month

Schedule:

- Rotational shift
- Weekend jobs

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)



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