Manager, Service Operations

3 months ago


Petaling Jaya, Malaysia Western Digital Full time

**Company Description**
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.
- Develop and implement strategic plans for service operations-planning to align with company goals.
- Manage resource allocation, including staff and budget, to ensure optimal productivity.
- Monitor service operations performance and implement necessary improvements.
- Collaborate with other departments to integrate service operations with overall business strategy.
- Ensure compliance with industry regulations and company policies.
- Lead and motivate the service operations-planning team to achieve high performance.

**Qualifications** QUALIFICATIONS**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or related advanced degree is preferred.
- 8+ years in a leadership role (direct or indirect)
- Demonstrated experience in strategic planning and business development
- Proficiency in using ERP systems for operations management and planning ( SAP/Oracle Cloud) is a must
- Experience with data analysis and reporting tools such as Power BI
- Experience in implementing or working with AI technologies is a plus
- High degree of proficiency MS Office Suite, Outlook & Excel
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines and reporting

**Additional Information**
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.



  • Petaling Jaya, Malaysia Johnson Controls Full time

    **What you will do**: - Deliver high Service Quality in HVAC Operations and grow HVAC Service business. - Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs. - Key contact with the HVAC high level customers and build up good business relationship to sustain the HVAC contract base...


  • Petaling Jaya, Malaysia Johnson Controls International Full time

    **_Who we are_** - Build your best future with the Johnson Controls team._ - As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know the Team**: Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new...

  • Service Advisor

    4 months ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

  • Operations Manager

    3 months ago


    Petaling Jaya, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Responsible for designing and delivering the shared service organization’s vision. - Identify trends and assess opportunities to improve processes and execution. - Ensuring that the Regional Back Office organisation consistently meets the needs of the key business stakeholders. - Oversee operational systems, processes, and infrastructure while looking for...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **The day-to-day activities**: - Lead, plan, develop and execute the business strategies to drive deposit balance and customer acquisition. Grow the bank’s market share from deposit portfolio and maximise the deposit portfolio profitability through CVP enhancement for different customer segmentation and needs. Work closely with...

  • IT Operations Manager

    4 months ago


    Petaling Jaya, Malaysia amIT Global solutions sdn bhd Full time

    Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...

  • Operations Manager

    4 months ago


    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview: The Operations Manager will supervise the day-to-day operations of infrastructure teams within the Malaysian bank. This role involves managing Business-As-Usual (BAU) matters, incidents, patching, and various projects. Key Responsibilities: - Oversee day-to-day operations...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...


  • Petaling Jaya, Malaysia FrieslandCampina Full time

    The Manager Service Management or IT Service Delivery Manager is responsible for overseeing and ensuring the smooth and efficient delivery of IT services to meet the business needs. The job plays a crucial role in managing IT service operations, collaborating with internal teams and external vendors, and implementing best practices to optimize service...

  • Operation Manager

    3 months ago


    Petaling Jaya, Malaysia JKL SECURITY SDN BHD Full time

    Responsibilities - Recruiting, monitoring, and training the operation officers and security guards. - Attend meetings with other clients to determine operational requirements. - Coordinate staff to respond in the event of an emergency. - Plan and coordinate daily security operations - Create reports for management on security status. - Investigate and...

  • Operations Manager

    3 months ago


    Petaling Jaya, Malaysia Sim Leisure Escape Sdn Bhd Full time

    **Job scope** - Provide strategic direction and leadership to the operational teams, ensuring adherence to Escape’s operational standards and guidelines. - Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs. - Collaborate with various departments, including...

  • Operation Manager

    3 months ago


    Petaling Jaya, Malaysia Aptronix Sdn Bhd Full time

    **Job Overview**: We’re seeking experienced Operation Manager to focus on the **Strategic Growth** of the organization and ensure that daily operations are align with organizational goals. They must possess strong leadership, organizational, and analytical skills to oversee the diverse aspects of an engineering company's operations...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

  • Technical Service

    3 months ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    As the leader of operational excellence within the Data & Analytics (D&A) hub at FrieslandCampina, this role is pivotal in orchestrating the agile product management and delivery processes. Ensuring the operability and stability of analytical products, the position serves as the primary contact for our Managed Service partner, driving a continuous focus on...


  • Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

  • Operations Manager

    3 months ago


    Petaling Jaya, Malaysia OOO Interactive Full time

    **OOO Interactive** - **Operation Manager**_ - ONSITE /_ - OPS/_ - IMMEDIATE HIRING_ **About Us** OOO Interactive is a hub where art and technology converge to create groundbreaking experiences. With our expertise in IP Character Creation, Web Design, and 3D Animation, we strive to not just participate in the industry, but also challenge and lead the way...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help...


  • Petaling Jaya, Malaysia IQVIA Full time

    **Essential Functions** - Contribute and assist in global initiatives e.g. Change Management. - Subject Matter Expert (SME) Committees. - SOP Review Committees. - Retention, Engagement, training, processes etc. - Develop and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication...

  • Service Manager

    5 months ago


    Petaling Jaya, Malaysia Vic Tron A-Cond Sdn Bhd Full time

    **Responsibilities**: - Design and implement business strategies, plans and procedures. - Set comprehensive goals for performance and growth. - Establish policies that promote company culture and vision. - Oversee daily operations of the company and the work of executives ( Admin, Marketing, Sales, Finance, Engineering, Technical etc.). - Lead employees to...