Manager, Service Operations

2 weeks ago

Petaling Jaya, Malaysia Western Digital Full time

**Company Description**
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.
- Develop and implement strategic plans for service operations-planning to align with company goals.
- Manage resource allocation, including staff and budget, to ensure optimal productivity.
- Monitor service operations performance and implement necessary improvements.
- Collaborate with other departments to integrate service operations with overall business strategy.
- Ensure compliance with industry regulations and company policies.
- Lead and motivate the service operations-planning team to achieve high performance.

**Qualifications** QUALIFICATIONS**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or related advanced degree is preferred.
- 8+ years in a leadership role (direct or indirect)
- Demonstrated experience in strategic planning and business development
- Proficiency in using ERP systems for operations management and planning ( SAP/Oracle Cloud) is a must
- Experience with data analysis and reporting tools such as Power BI
- Experience in implementing or working with AI technologies is a plus
- High degree of proficiency MS Office Suite, Outlook & Excel
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines and reporting

**Additional Information**
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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