Service Operations Manager

5 days ago


Petaling Jaya, Malaysia Johnson Controls International Full time

**_Who we are_**
- Build your best future with the Johnson Controls team._
- As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide_ our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What you will do**:

- Deliver high Service Quality in HVAC Operations and grow HVAC Service business.
- Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs.
- Key contact with the HVAC high level customers and build up good business relationship to sustain the HVAC contract base and grow the business.

**How you will do it**:

- Develop day to day work processes for the FLSP. Develop Key Performance Indicators (KPI) for the FLSPs and SAMs.
- Ensure full compliance from the FLSP in the work processes Ensure full compliance from the FLSP on the 8 Simple Rules Deliver the targeted GM% profitability of HVAC contract
- Ensuring the L&M quotations to customers are submitted on a timely and professional manner with very close follow-up on hi-potential quotations to target for sales conversion.
- Drive partnership with Energy Solutions team to incorporate green and energy saving L&M and Retrofits solutions sales through service operations.
- Promote cross-selling within CFS services in order to maximize every L&M opportunity with each customer account.
- Regularly visit customers to strengthen business relationship and to capitalize on their available L&M opportunities.
- Prepare proposal and conduct presentation to customers on L&M solutions. Proactively own the identification & secure L&M opportunities during customer and service visits.
- Participate in collection of aging debt in partnership with the finance department.
- Continuously review and improve the service operations work processes to ensure at all times an efficient service operation is sustained.
- Ensure timely reporting of service activities, prospects and forecasts, including actively participate in regular meetings as assigned.
- Prepare technical report or any written report to customers whenever required. Constantly look out for energy saving initiative to reduce building energy and increase L&M business Give full support and work in partnership to CFS Service Operations in driving Service Quality and Business Growth Actively participate in trainings assigned by JCI management to improve technical skills, product knowledge and soft skills.
- Maintain constant field intelligence and to keep the management advised of relevant information on market trends, competitors’ activities, product, prices, business performance and promotional programs.

**What we look for**:

- Degree in Building Services, Building Controls, Mechanical, Electrical, Electronics Engineering with at least 8 years experience.
- Able to write & read good English & Malay.
- Able to write technical reports and sales proposal to customers.
- Able to give presentations to customers on product knowledge and service capabilities.
- Computer knowledge Microsoft Power Point, Excel and Words.
- Customer communication and business develop skills.
- Require interaction with customers, consultants, sub-contractors, etc.
- Need to travel and work overseas as and when required.
- Ability to work irregular hours and under pressure when required.

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

LI-GO1

LI-Onsite



  • Petaling Jaya, Malaysia Western Digital Full time

    **Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...


  • Petaling Jaya, Malaysia Johnson Controls Full time

    **What you will do**: - Deliver high Service Quality in HVAC Operations and grow HVAC Service business. - Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs. - Key contact with the HVAC high level customers and build up good business relationship to sustain the HVAC contract base...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know the Team**: Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new...


  • Petaling Jaya, Malaysia Lenovo Full time

    **General Information**: - Req #- WD00062389- Career area: - Services- Country/Region: - Malaysia- State: - Selangor- City: - Petaling Jaya- Date: - Tuesday, April 2, 2024- Working time: - Full-time**Additional Locations**: - Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our...

  • Service Advisor

    4 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **The day-to-day activities**: - Lead, plan, develop and execute the business strategies to drive deposit balance and customer acquisition. Grow the bank’s market share from deposit portfolio and maximise the deposit portfolio profitability through CVP enhancement for different customer segmentation and needs. Work closely with...

  • Operations Manager

    5 days ago


    Petaling Jaya, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Responsible for designing and delivering the shared service organization’s vision. - Identify trends and assess opportunities to improve processes and execution. - Ensuring that the Regional Back Office organisation consistently meets the needs of the key business stakeholders. - Oversee operational systems, processes, and infrastructure while looking for...

  • IT Operations Manager

    4 weeks ago


    Petaling Jaya, Malaysia amIT Global solutions sdn bhd Full time

    Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview: The Operations Manager will supervise the day-to-day operations of infrastructure teams within the Malaysian bank. This role involves managing Business-As-Usual (BAU) matters, incidents, patching, and various projects. Key Responsibilities: - Oversee day-to-day operations...


  • Petaling Jaya, Malaysia FrieslandCampina Full time

    The Manager Service Management or IT Service Delivery Manager is responsible for overseeing and ensuring the smooth and efficient delivery of IT services to meet the business needs. The job plays a crucial role in managing IT service operations, collaborating with internal teams and external vendors, and implementing best practices to optimize service...

  • Operation Manager

    2 weeks ago


    Petaling Jaya, Malaysia JKL SECURITY SDN BHD Full time

    Responsibilities - Recruiting, monitoring, and training the operation officers and security guards. - Attend meetings with other clients to determine operational requirements. - Coordinate staff to respond in the event of an emergency. - Plan and coordinate daily security operations - Create reports for management on security status. - Investigate and...

  • Operations Manager

    2 weeks ago


    Petaling Jaya, Malaysia Sim Leisure Escape Sdn Bhd Full time

    **Job scope** - Provide strategic direction and leadership to the operational teams, ensuring adherence to Escape’s operational standards and guidelines. - Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs. - Collaborate with various departments, including...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

  • Operation Manager

    3 weeks ago


    Petaling Jaya, Malaysia Aptronix Sdn Bhd Full time

    **Job Overview**: We’re seeking experienced Operation Manager to focus on the **Strategic Growth** of the organization and ensure that daily operations are align with organizational goals. They must possess strong leadership, organizational, and analytical skills to oversee the diverse aspects of an engineering company's operations...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Malaysia Ericsson Full time

    **Grow with us**: **About this opportunity**: - Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day to day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements!- We believe in trust - we trust each other to do the right things! - We believe in...

  • Technical Service

    2 weeks ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    As the leader of operational excellence within the Data & Analytics (D&A) hub at FrieslandCampina, this role is pivotal in orchestrating the agile product management and delivery processes. Ensuring the operability and stability of analytical products, the position serves as the primary contact for our Managed Service partner, driving a continuous focus on...


  • Petaling Jaya, Malaysia Otis Full time

    Date Posted: 2024-04-24 Country: Malaysia **Location**: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia - At Otis, it’s our people that make us different. - Join the Otis family where collaboration, innovation, and empowerment help each individual and the...


  • Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help...