Manager - Service Delivery Operations (Shared

Date Posted:Country:MalaysiaLocation:Otis Elevator Company (M) Sdn Bhd, 1501 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come...

Responsible for designing and delivering the shared service organization’s vision. - Identify trends and assess opportunities to improve processes and execution. - Ensuring that the Regional Back Office organisation consistently meets the needs of the key business stakeholders. - Oversee operational systems, processes, and infrastructure while looking for...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

**Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...

**What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

**Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

Sunway Shared Services Sdn Bhd (Registration No. 200301000606 (603026-A)) Established in 2003, DIGITAL HUB seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, DIGITAL HUB provides world-class support services to most IT projects within the Sunway Group, and delivers value...

Job Highlights: 1) Hybrid Work Environment 2) Free Parking 3) Conducive Working Environment Job Description: Overview The Technical Support Assistant Team Lead for Concur and DocuSign is an important member of the Operational Support Dept. Supporting travel expense management, compliance, governance, automation of signature approvals, process improvements,...

Job Highlights: 1) Hybrid Work Environment 2) Free Parking 3) Conducive Working Environment Job Description: Overview The Technical Support Assistant Team Lead for Concur and DocuSign is an important member of the Operational Support Dept. Supporting travel expense management, compliance, governance, automation of signature approvals, process improvements,...

Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

Sunway HR Shared Services is hiringSunway HR Shared Services was established in July 2013 and has progressively moved towards effective and efficient HR services by centralizing most employees' HR related transaction under one roof. HR SSC is committed to drive service delivery effectiveness by embracing value adding services, customer centric culture and...

**Company overview** Join a leading global Group in their Shared Service team based in Bangsar South. Great learning opportunity and career progression lies ahead with their fast-growing team undergoing transformation and expansion. **The new role** Reports directly to Operation Manager, Team Leads are the contact point for all team members, key to...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

Job Highlights: 1) Hybrid Work Environment 2) Free Parking 3) Conducive Working Environment Job Description: Inventories Process 1) Ensure verification of inventories subledger - existence, classification and valuation method. 2) Ensure stock count adjustments are challenged and analyse and report root cause. 3) Advise local business units of inventories...

**General Information**: - Req #- WD00060639- Career area: - Services- Country/Region: - Malaysia- State: - Selangor- City: - Petaling Jaya- Date: - Tuesday, March 12, 2024- Working time: - Full-time**Additional Locations**: - Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our...

392657BR **Assoc. Director DDIT APD Shared Services**: Malaysia **About the role** About this role: The Associate Director will play a meaningful role and will have an impact on multiple Novartis DDIT (DATA, DIGITAL & IT) ERP projects and beyond, which will greatly contribute to the success of many business/organization Goals. The Associate Director will...

**Responsibilities** - The Specialist will Provide HR & Payroll transaction processing support to Clients as part of a world-class, high-performance shared service organization - Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries,...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

Job Highlights: 1) Hybrid Work Environment 2) Free Parking 3) Conducive Working Environment Job Description: AP Master Data 1) Periodically review vendor and bank master data to ensure records are accurate and up-to-date. 2) Discuss payment terms for new and existing vendors with local business unit Controllers. 3) Ensure approval obtained for any deviation...