Service Delivery Manager

**Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

**What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

**Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

Develop and improve cloud services in close collaboration with the business users and suppliers to meeting the service level agreements (SLAs), making sure the clients are satisfied and service delivery processes for the Product teams/Domains are in optimal shape. What we ask - Bachelor’s or Master’s Degree with a minimum of 8-10 years’ experience in...

**General Information**: - Req #- WD00062237- Career area: - Services- Country/Region: - Malaysia- State: - Selangor- City: - Petaling Jaya- Date: - Friday, April 5, 2024- Working time: - Full-time**Additional Locations**: - Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our...

**Job description** **Position Summary** - Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management. **Responsibilities**: - Review and...

**Job description** **Position Summary** - Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management. **Responsibilities**: - Review and...

Date Posted: 2024-04-24 Country: Malaysia **Location**: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia - At Otis, it’s our people that make us different. - Join the Otis family where collaboration, innovation, and empowerment help each individual and the...

**Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

The Manager Service Management or IT Service Delivery Manager is responsible for overseeing and ensuring the smooth and efficient delivery of IT services to meet the business needs. The job plays a crucial role in managing IT service operations, collaborating with internal teams and external vendors, and implementing best practices to optimize service...

**Work Location**: Subang Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Managing the delivery of support services end-to-end as outlined in the assigned contract. - Ensure customer contractual goals are achieved while providing the Ops Leaders and engineers with operational support and maintain the business profitability within the...

385816BR **S2P Service Delivery & Innovation Lead**: Malaysia **About the role** **Location**: Malaysia - **About this role**: The purpose of this role is to provide key insights into their Regional and Customer’s needs, and play a key role in designing and implementing standardized Service Delivery models that meet the region/customers’ needs and...

General Information: Req # WD Career area:ServicesCountry/Region: Malaysia State: Selangor City: Petaling Jaya Date:Tuesday, March 12, 2024Working time: FulltimeAdditional Locations: Malaysia Selangor Petaling JayaWhy Work at Lenovo:We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology...

**About Invenco by GVR** Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders...

Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. Accountable for follow up on internal-...

Work Location: Subang JayaEmployment Type: ContractualRoles and Responsibilities Managing the delivery of support services endtoend as outlined in the assigned contract. Ensure customer contractual goals are achieved while providing the Ops Leaders and engineers with operational support and maintain the business profitability within the Operation Income...