Customer Delivery Manager

**KEY RESPONSIBILITIES** - Client Deliver Manager for Enterprise clients - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management capabilities. - Ensures all SLAs are met...

**Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...

KEY RESPONSIBILITIES * - Client Deliver Manager for Enterprise clients - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management capabilities. - Ensures all SLAs are met...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

**What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

Company Description Frasers Group are currently looking for a Delivery Manager to join our growing team in Malaysia. Frasers Group are a global powerhouse within retail, made up of household names such as Sports Direct and USC. IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

Role Context / Purpose - The purpose of the role is to follow through assigned demands end to end from request assessment to successful delivery and business case realisation - Coordination and communication to ensure full transparency against set timeline, cost and value realisation Key Responsibilities The key responsibilities of the role is to provide...

Objective: - To be able to resolves client support and services issues with a proven ability to implement and communicate difficult decisions to ensure good customer service is achieved and assist in company business growth. **Responsibilities**: - Understand and interpret terms and conditions of support contract, delivery measurements, labor rates,...

Descriptions Kuala Lumpur is the host to KPMG's ASPAC Compliance Delivery Centre ('˜'ACDC''), which offers tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for clients and is powered by advanced technology and automation, robust...

**Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

**Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

**Information Technology** - Client Delivery Manager (Telco/Network)**Petaling Jaya, Malaysia** **Regional Delivery Centre for Multinational Telecommunications Company** Our CLIENT is a premier Regional Delivery Centre (RDC) committed to bringing the best global communication solutions to global customers such as Australia & Singapore. They are...

Provide customer support to customers - Guide customers in using company delivery website and app - Manage product and service enquiries and any customer issues **Job Types**: Full-time, Permanent **Salary**: RM3,200.00 - RM3,800.00 per month Schedule: - Day shift **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

Introduction an opportunity to shape IBM’s future. Start your journey now! Your Role and Responsibilities The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has...

**Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

1. Inventory management 2. Stock receiving 3. Delivery 4. Handling business customers Pay: RM2,500.00 - RM3,000.00 per month **Benefits**: - Company car Schedule: - Afternoon shift - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus

**Position Summary** **Key Responsibilities** - Ensure prior calls to the customers are made with the given script before delivering the customer’s orders. - To ensure all delivery SOPs are always adhered to - 100% compliance - Provide exceptional customer service by being friendly, courteous, and professional. - To ensure all “safe device program”...

Respond customer inquiries regarding delivery status - Acknowledge & resolve customer complaints **Job Types**: Full-time, Permanent **Salary**: RM3,000.00 - RM3,500.00 per month **Benefits**: - Professional development **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year (preferred) **Language**: - English...