Customer Delivery Manager

4 days ago

Petaling Jaya, Malaysia Invenco by GVR Full time

**About Invenco by GVR**
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.

**Our culture**
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe. We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community.

**About the role**
Invenco by GVR has a big opportunity in the APAC region - we have a great team that has made huge achievements over the last few years. This is an opportunity to join a high-performing team as a **Customer Delivery Manager**. Based in Malaysia, you will be responsible for major customer delivery for up to three key accounts, ensuring consistency and exceptional service for our customers.

In this position you will:

- Meet financial targets including order, revenue, margin from key customer accounts
- Act as a conduit between all the internal delivery functions within Invenco by GVR, and our customers.
- Be a single point of contact for direct customers, channel partners in the Southeast Asia sub region.
- Have involvement in a mix of pre-sales, sales & business analysis - and most importantly link our customers with our Business Development and technical engineering teams.
- Design solutions for customers using a mixture of Invenco by GVR and other partners product/solutions/services
- Collaborate with internal teams regarding research & designing solutions for customers.
- Work with the business development team to translate customer and market needs into a technical solution using a mixture of Invenco by GVR and other partners product/solutions/services
- Be key in our customer communications, ensuring transparency in; delivery schedules, RMA updates, software maintenance and product/solutions updates.

**About your Experience**
- Understand Payment, POS and ideally the Fuel-Retail Industry
- Technical understanding of payments, including EMV, ISO8583, AS2805, the payment cycle, switching, POS integration and bank certifications including TIP
- Understands software development lifecycle models - including requirements gathering, specification, agile development, testing, verification, deployment and support
- Commercial focus
- Experience managing multi-disciplinary project teams
- Ability to work with globally dispersed, and culturally diverse teams.
- Proven ability to work with geography dispersed and culturally diverse teams.
- Worked in a pre-sales or sales environment dealing with customers in a corporate environment.
- Excellent communication skills & ability to build relationships easily

**Invenco by GVR benefits**
Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee.

In Malaysia our key benefits include:

- Competitive and performance based pay
- Global career opportunities and development
- Enhanced leave policy paid parental leave & get your birthday off
- Medical insurance for employee and immediate family members and access to EAP services
- Flexibility to balance your work-life in a way that's right for you
- Variety of Employee Resource Groups and volunteer days

**Interested?

  • Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia Mesiniaga Berhad Full time

    **Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...

  • IT Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

  • Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia Johnson Controls Full time

    **What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

  • Service Delivery Manager

    4 weeks ago

    Petaling Jaya, Malaysia Esync software services Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

  • HR Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia IBM Full time

    **Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

  • Customer Delivery Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Invenco by GVR Full time

    About Invenco by GVRInvenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders...

  • Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

  • Service Delivery Manager

    4 weeks ago

    Petaling Jaya, Malaysia Lenovo Full time

    **General Information**: - Req #- WD00060639- Career area: - Services- Country/Region: - Malaysia- State: - Selangor- City: - Petaling Jaya- Date: - Tuesday, March 12, 2024- Working time: - Full-time**Additional Locations**: - Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our...

  • HR Delivery Manager

    3 weeks ago

    Petaling Jaya, Malaysia IBM Full time

    Introduction an opportunity to shape IBM’s future. Start your journey now! Your Role and Responsibilities The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has...

  • HR Delivery Manager

    2 days ago

    Petaling Jaya, Malaysia IBM Full time

    **Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

  • Delivery Specialist

    3 weeks ago

    Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full time

    **Position Summary** **Key Responsibilities** - Ensure prior calls to the customers are made with the given script before delivering the customer’s orders. - To ensure all delivery SOPs are always adhered to - 100% compliance - Provide exceptional customer service by being friendly, courteous, and professional. - To ensure all “safe device program”...

  • Delivery Driver Storage Manager

    6 days ago

    Petaling Jaya, Malaysia House of Hops Full time

    1. Inventory management 2. Stock receiving 3. Delivery 4. Handling business customers Pay: RM2,500.00 - RM3,000.00 per month **Benefits**: - Company car Schedule: - Afternoon shift - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus

  • Sales and Delivery Coordinator

    4 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Areas**: _Petaling Jaya, Shah Alam_ **Responsibilities** - Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries. - Follow up or update customers on delivery schedule changes, if any. - Manage customer accounts and interact with them to provide and process information. - Administering pricing contracts for small and...

  • Delivery Coordinator

    3 weeks ago

    Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full time

    Position Summary: - Plan, coordinate, review, and dispatch deliveries effectively to maximize productivity, while meeting our customer service objectives. Provide support to drivers as needed with questions or concerns regarding the delivery process. Effectively and efficiently handle all communication with customers and co-workers in a professional manner....

  • Service Delivery Analyst

    6 days ago

    Petaling Jaya, Malaysia FrieslandCampina Full time

    Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

  • Delivery Driver

    2 weeks ago

    Petaling Jaya, Malaysia Oasis CK Sdn Bhd Full time

    **Frozen Food (Non-Halal) Delivery Rider** - To deliver frozen food to customers within Klang Valley Area - Ensure goods delivery safety to customer or location assigned - Carry out any other duties that are requested by the company from time to time **Job Requirements**: - Must have a motorcycle license - Age of 18 and above - Able to communicate in a...

  • Operation lead

    4 weeks ago

    Petaling Jaya, Malaysia MOTOR EXPRESS DELIVERY SDN BHD Full time

    **Job Highlights**- New Logistic Model: Creating local delivery eco-system- Future Prospect: Promotion to higher level as we're expanding- Future Prospect: 1 state 1 branch, managerial talent is neededAs the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth.(1) Manpower Management-...

  • Operation lead

    4 weeks ago

    Petaling Jaya, Malaysia MOTOR EXPRESS DELIVERY SDN BHD Full time

    **Job Highlights**- New Logistic Model: Creating local delivery eco-system- Future Prospect: Promotion to higher level as we're expanding- Future Prospect: 1 state 1 branch, managerial talent is neededAs the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth.(1) Manpower Management-...

  • Operation Lead

    5 days ago

    Petaling Jaya, Malaysia MOTOR EXPRESS DELIVERY SDN BHD Full time

    **Job Highlights** - New Logistic Model: Creating local delivery eco-system - Future Prospect: Promotion to higher level as we're expanding - Future Prospect: 1 state 1 branch, managerial talent is needed As the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth. (1) Manpower...

  • Operation Lead

    1 week ago

    Petaling Jaya, Malaysia MOTOR EXPRESS DELIVERY SDN BHD Full time

    **Job Highlights** - New Logistic Model: Creating local delivery eco-system - Future Prospect: Promotion to higher level as we're expanding - Future Prospect: 1 state 1 branch, managerial talent is needed As the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth. (1) Manpower...