Operations Manager

2 weeks ago


Petaling Jaya, Malaysia Ericsson Full time

**Grow with us**:
**About this opportunity**:

- Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day to day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements- We believe in trust - we trust each other to do the right things
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity - trying new things and learning from our mistakes.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply

**What you will do**:

- Interface between Customer and line management for the account and must ensure high quality of the services to customer.
- Ensuring KPI / SLA Fulfilment related to Network Surveillance
- Supporting NOC 24*7 (Shift Basis) Operations and remain as single contact for communication towards customer and MNOs
- Customer Problem Management drives and self-initiatives to improve SLAs/process complexity
- Managing Customer communication and providing relevant details to internal and external stake holders
- Problem management of Service Desk function and responsible for SLA fulfilment for customer complaints
- Track of Shift Managers, engineers, their tasks and deliverables
- Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
- Managing War-room, running incident management from L1 side, creating chronology and initial incident reports in case of critical/major events
- Interface towards MNOs for NOC governance and reporting

**The skills you bring**:

- GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills.
- Telecom domains like RAN (mandatory), Core (Basic Understanding is Mandatory).
- Fluent written and verbal communication in English and regional language.
- Experience: 5-15 yrs
- Education: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.

**Why Join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What Happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”



  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **The day-to-day activities**: - Lead, plan, develop and execute the business strategies to drive deposit balance and customer acquisition. Grow the bank’s market share from deposit portfolio and maximise the deposit portfolio profitability through CVP enhancement for different customer segmentation and needs. Work closely with...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

  • Operation Manager

    1 week ago


    Petaling Jaya, Malaysia Aptronix Sdn Bhd Full time

    **Job Overview**: We’re seeking experienced Operation Manager to focus on the **Strategic Growth** of the organization and ensure that daily operations are align with organizational goals. They must possess strong leadership, organizational, and analytical skills to oversee the diverse aspects of an engineering company's operations...

  • Operations Manager

    1 week ago


    Petaling Jaya, Malaysia New Toyo International Holdings Ltd Full time

    Develop and implement operational policies and procedures to optimize efficiency and productivity. - Supervise and coordinate daily activities of the operations team to meet company goals and objectives. - Monitor inventory levels, procurement, and supply chain management to maintain adequate stock levels and minimize costs. - Collaborate with senior...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know the Team**: Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new...

  • Operations Manager

    3 weeks ago


    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview: The Operations Manager will supervise the day-to-day operations of infrastructure teams within the Malaysian bank. This role involves managing Business-As-Usual (BAU) matters, incidents, patching, and various projects. Key Responsibilities: - Oversee day-to-day operations...

  • Operations Manager

    3 days ago


    Petaling Jaya, Malaysia OOO Interactive Full time

    **OOO Interactive** - **Operation Manager**_ - ONSITE /_ - OPS/_ - IMMEDIATE HIRING_ **About Us** OOO Interactive is a hub where art and technology converge to create groundbreaking experiences. With our expertise in IP Character Creation, Web Design, and 3D Animation, we strive to not just participate in the industry, but also challenge and lead the way...

  • IT Operations Manager

    3 weeks ago


    Petaling Jaya, Malaysia amIT Global solutions sdn bhd Full time

    Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...

  • Operations Manager

    4 days ago


    Petaling Jaya, Malaysia Sim Leisure Escape Sdn Bhd Full time

    **Job scope** - Provide strategic direction and leadership to the operational teams, ensuring adherence to Escape’s operational standards and guidelines. - Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs. - Collaborate with various departments, including...

  • Operation Manager

    5 days ago


    Petaling Jaya, Malaysia JKL SECURITY SDN BHD Full time

    Responsibilities - Recruiting, monitoring, and training the operation officers and security guards. - Attend meetings with other clients to determine operational requirements. - Coordinate staff to respond in the event of an emergency. - Plan and coordinate daily security operations - Create reports for management on security status. - Investigate and...

  • Operation Manager

    2 months ago


    Petaling Jaya, Malaysia Synthesis Aesthetic Sdn Bhd Full time

    1. Monitor operation and treatment room cleap up 2. Customer relationship management and consultation 3. Plan and prepare team brefing and KPI refreshment 4. Follow the management instructions 5. Reduce work flow improvement 6. Checking Daily sales accounting settlement 7. Report to Inventory Stock order and balance status 8. Examination team skill...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help...


  • Petaling Jaya, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    **Job Description**: **Get to know our Digital Bank Malaysia Project Team**: **Get to know our Team**: The People (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers. **Get to know the Role**: The Total Reward...


  • Petaling Jaya, Malaysia Bata Malaysia Sdn Bhd Full time

    Position Summary The Operations Review Manager will be responsible for conducting operations review in various countries in the Group. Leading a team of guest auditors including Internal Audit Managers picked up from other countries, he will be required to complete the reviews and prepare final reports. He should have adequate experience in implementing a...


  • Petaling Jaya, Malaysia Simple Bites Sdn Bhd Full time

    We are looking for a responsible Assistant Operations Manager to help organize and run our Restaurant & Central Kitchen and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales...


  • Petaling Jaya, Malaysia Simple Bites Sdn Bhd Full time

    We are looking for a responsible Assistant Operations Manager to help organize and run our Restaurant & Central Kitchen and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales...


  • Petaling Jaya, Malaysia IQVIA Full time

    **Essential Functions** - Contribute and assist in global initiatives e.g. Change Management. - Subject Matter Expert (SME) Committees. - SOP Review Committees. - Retention, Engagement, training, processes etc. - Develop and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication...


  • Petaling Jaya, Malaysia Eagle Cliffe (M) Sdn Bhd (Kaisar Pharmacy) Full time

    Provide support to the operations manager in the day to day running of the organization - Develop work rules and guidelines for company employees - Identify what is required for staff to carry out their duties - Schedule projects and ensure assignments are carried out as planned - Work hand-in-hand with top management staff concerning work/operational issues...