Operation Support Program Manager

4 weeks ago


Petaling Jaya, Malaysia Ericsson Full time

**Grow with us**:
**About this opportunity**

We are now looking for an **Operation Manager **who will work and support for operational activities performed within local operations which perform field services.

**What you will do**
- Ensure performance of ASPs and other third parties, including quality, cost, safety and low environment impact.
- Coordinate and adjust delivery mix of Field services.
- Supervise and report on the operational Field performance.
- Drive the processes applied to the organization’s infrastructure management, outside a specific MS contract scope.
- Secure that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated.
- Provide cost quotation for new pre-sales or add-on sales opportunities.
- Act as the main interface for other Ericsson organizations regarding local MS delivery performance.
- Propose and drive Continuous Improvement activities.
- Ensure local compliance and provide training related to occupational health and safety practices.
- Will be handling SMEs under Operation Support Team
- ASP Management
- Acceptance
- Fleet
- Safety
- Preventive maintenance
- Spares
- Access and Keys management
- Process Flow
- Work Order Management

**You will bring**
- Education: Degree in Telco
- Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
- Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
- Passions for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
- Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote


**Why Join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What Happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”



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