Technical Support Executive
2 weeks ago
**Job Descriptions**:
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
**Requirements**:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM4,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to start immediately? If NO, how long is your notice period?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Technical Support: 1 year (required)
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