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Technical Support

2 months ago

Petaling Jaya, Malaysia iGet PLT Full time

Job **Description**:

- Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance.
- Proactively manage, troubleshoot in resolving Technical Support issues.
- Responsible to contact Principal Technical Support team for any troubleshooting cases.
- Responsible for preparing / updating of User Guide and Technical Documentation.
- Provide timely and courteous Customer Service to ensure customer satisfaction.
- Demonstrate effective working relationship and good team player.
- Optimistic mindset in providing solution to reported issues, support, troubleshooting, bugs and enhancement.
- Follow Training plans, requirements and schedules as outlines by Superior.
- Be scheduled for on-call standby duties for problem resolution / escalation after working hours and weekend
- Require remote/onsite support after office hours, weekend or public holiday.

REQUIREMENT:

- Minimum Degree in Computer Science/Studies/Information Technology or equivalent
- Good communication in English, Bahasa Malaysia or additional languages is added
- advantage
- Good listener and able to demonstrate effective communication skills (especially in English)
- Result oriented & customer focused
- Self-Motivated, Proactive & Problem solving thinking
- Exhibit good time management skills & punctuality
- Malaysian with at least 3 Years of working experience
- Knowledge in Microsoft Office 365 is a MUST
- Keen interest in continual learning and professional development. Ensure adequate self development and training is undertaken to fulfil accountabilities
- Proactively learn new technologies, processes and other skills, able to search for solutions from knowledge bases, support documentation and other information resources

**Job Types**: Full-time, Contract

Pay: RM3,500.00 - RM4,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

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